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DenBaker
12-18-2012, 05:42 PM
Just got my Custom 24 SE and there was no gig bag. Definitely factory sealed, so I wonder if they still include them? Has anyone gotten theirs recently that can confirm either way?

CoreyT
12-18-2012, 05:55 PM
Guitar Center?
If so, they charge extra.

All SE guitars come with a gig bag.
You can Google how GC keeps the bags.

JMintzer
12-18-2012, 07:52 PM
I think that may have changed... Shawn???

DenBaker
12-18-2012, 08:51 PM
Guitar Center?
If so, they charge extra.

All SE guitars come with a gig bag.
You can Google how GC keeps the bags.

It was musicians friend but I believe they are the same company. Strange considering everyone is selling it for the same price, yet everyone else mentions that it is included.

CoreyT
12-19-2012, 03:24 AM
Yes, Musicians Friend and Guitar Center are one and the same.
I have bought four SE guitars since summer, and each and everyone of them comes with a gig bag.
My last SE was just delivered a few weeks back.
Guitar is put in the gig bag, then a regular guitar carton.

DenBaker
12-19-2012, 12:18 PM
Yes, Musicians Friend and Guitar Center are one and the same.
I have bought four SE guitars since summer, and each and everyone of them comes with a gig bag.
My last SE was just delivered a few weeks back.
Guitar is put in the gig bag, then a regular guitar carton.

Spoke with Musician's Friend and they do not include it with this model, so be aware if you are looking for one with the gig bag.

On another note, the warranty card says to affix the hang tag from the guitar, mine just had one to receive some free learning materials. Do SE's have a hang tag??

CoreyT
12-19-2012, 02:32 PM
I have not got any hang tags with mine.
And my 2012 SE Custom 24 I got right before my 2012 SE Tremontj Custom came with a gig bag.

I use a small and pop shop instead of the big chain stores.
You should call them back and let them know all SEs ship with a gig bag.

TEMPA
12-19-2012, 07:52 PM
I just received an SE 245 in Tobacco Burst a couple of days ago here in Australia and there was no hang tag with mine. There was a gig bag though thankfully!

DenBaker
12-19-2012, 09:26 PM
I have not got any hang tags with mine.
And my 2012 SE Custom 24 I got right before my 2012 SE Tremontj Custom came with a gig bag.

I use a small and pop shop instead of the big chain stores.
You should call them back and let them know all SEs ship with a gig bag.

I think it's just guitar center/musicians friend that order them without the bags. On every other site it always specifies "with gig bag" but not on their sites. This one was on back order for two months from them, yet other places had them, so they probably just pack theirs without. Just glad to finally have it. The fretboard is so dark it looks just like ebony instead of rosewood so that was worth waiting for!

]-[ @ n $ 0 |v| a T !
12-19-2012, 09:53 PM
Pretty sure every PRS SE comes with a gig bag.

To be clear... GC marks the gig bags as seperates items when they arrive at the store.

Artist
12-20-2012, 12:11 PM
Man, and those gig bags are very good quality. Hate to see how GC does this and sells at the same price.

Chris528
12-20-2012, 04:30 PM
I use a licensed dealer/wholesaler here and mine came with the gig bag. Prices are awesome and I won't use anyone else.

Chris B.
05-17-2013, 03:07 PM
I got a new SE Custom 24(love it) a couple of weeks ago from Guitar Center. It came brand new from their distribution center with no gig bag. When asked, Guitar Center told me they don't get them with the gig bags. They instead tried to sell me one of their crappy aftermarket cases. In this man's opinion, this is true BS since they use the same MSRP and sell for the same price as the other dealers. PRS confirmed that they DO NOT send the gig bags to Guitar Center. This is the craziest thing I have ever heard. PRS literature(price lists) state that the SE Custom 24 comes with a "cordura gig bag". Why should I have to put up with some crappy aftermarket case. Any Gibson or Fender guitars I have purchased from them have come with the appropriate case or gig bag as mentioned in the manufacturer literature. If you were buying a new iphone they would be pretty much the same price everywhere. Can you imagine the uproar if say Best Buy told Apple not to include the charger so they could instead sell their own aftermarket charger? If Apple says it come with the phone, it does! Apple values their reputation and would never go for this at any of their dealers. I believe PRS should do the same.

CoreyT
05-17-2013, 03:21 PM
Guitar Center and Musicians Friend are the only ones I know that withhold the gigbags.

Hopeful Sinner
05-17-2013, 04:11 PM
They were even doing it with cases, not just gig bags. GC call it "exploding" the item when a guitar comes in with a case or gig bag and then give it a separate sku...
In MY opinion, it's criminal and apparently quite a few GC's are no longer allowed to carry PRS for this very reason.
My local shop has more than quadrupled their inventory in the past couple months from taking in units from various other offending locations.
Also, according to the manager out here, it voids the factory warranty if the PRS guitar is sold without the case or gig bag. This, I'm unsure of and could have just been him rattling his head for dramatics sake...

Chris B.
05-17-2013, 07:48 PM
PRS is keenly aware. not to mention actually facilitating what's going on here. PRS customer service told me they do not send their guitars to Guitar Center with the gig bags. I was told by PRS customer service I should return my guitar to Guitar Center and go buy one from another dealer if I wanted the gig bag. This is preposterous! Nice response. Nice service.

Rango
05-17-2013, 08:02 PM
PRS is keenly aware. not to mention actually facilitating what's going on here. PRS customer service told me they do not send their guitars to Guitar Center with the gig bags. I was told by PRS customer service I should return my guitar to Guitar Center and go buy one from another dealer if I wanted the gig bag. This is preposterous! Nice response. Nice service.


So return the guitar! :D Problem solved....

I'm sure GC WANTS to buy them without so they can SELL you one. It's just business....

But before you ship it back you could CALL MF and say WHY you are returning it and tell you'd keep it if they provide the Bag. ;)

]-[ @ n $ 0 |v| a T !
05-17-2013, 10:03 PM
So return the guitar! :D Problem solved....

Exactly.

Chris B.
05-17-2013, 10:28 PM
-[ @ n $ 0 |v| a T ! ;75218']Exactly.

I have no problem with the guitar. I have spent time setting it up to my preferences and don't plan on returning it. I just expect PRS to make good on those things PRS says are included with their guitars. If they are going to make a special decontented package for Guitar Center it should be made clear in their literature these exist with an appropriate reduction on the MSRP with a corresponding reduction in the selling price. How else can you really compare one dealers offer with another? I thought I was receiving the same guitar as I wouId from Sam Ash, Sweetwater or any other PRS dealer I don't think that is expecting too much. I am clearly not the first customer who is unhappy with how this gig bag issue has been handled by PRS. Unless PRS steps up and addresses this issue it appears I won't be the last...

]-[ @ n $ 0 |v| a T !
05-17-2013, 11:12 PM
Why did you agree to buy it without the gig bag?

JMintzer
05-18-2013, 07:12 AM
The Musician's Friend website lists a price range of MSRP ($1046-$1092), not the same as on PRS site, where it lists them @ $1092 w/cordura gig bag). They also list some guitars "w/bag", and others w/o that annotation.

It's plain as day what you're getting and the price you're paying. Either buy it at that price (w/o the gig bag) or don't. PRS has accommodated their dealers (in this case Musician's Friend/Guitar Center) but selling some of the guitars to them w/o gig bags. That is what they want. The dealer then sells them with or w/o the bags.

The customer decides to make the purchase or not.

Why is this an issue?


Jamie

Mikegarveyblues
05-18-2013, 08:17 AM
I'm not 100% sure of the method by which you purchased the guitar, whether it be direct from the shop or an internet purchase.

If you bought it from the shop and paid knowing it didn't have a bag then you don't have much room to complain because you then knew the deal. You had a choice and you made it.

If it was delivered and you only realised when you unboxed it then I can understand your frustration if you where assuming it would come with the bag. Your next step in that case is to return the guitar and take your custom to another shop.

What GC are doing IS lousy but at the same time, you're not forced into the purchase. You have the opportunity to take your custom elsewhere. believe me, there'll be some smaller music shops out there who would love your custom and will bend over backwards to help you.

Hopeful Sinner
05-18-2013, 10:39 AM
After my tirade about this, I read a couple replies to the OP and got to thinking a little more "zen" about it and you guys are 100% correct and the free market allows you to purchase from any dealer you wish and there are some out there that would love to have your dollars for sure if you don't agree with GC politics.

They choose to do business the same way any of us would if we owned a business and that is precisely "however the hell they want".

Don't like it, shop elsewhere. Wanna benefit from the deals a big box volume dealer can give you, get on it. Either way just get a PRS and be happy!!!

Chris B.
05-18-2013, 10:58 AM
Guitar Center never told me it would come with a gig bag. I did not realize until afterwards that they were selling the same guitar missing the gig bag at the same price as everyone else was selling it for with the gig bag. According to GC the MSRP on the guitar I purchased is $1092(Same as PRS website) with the same selling price as everyone else. Only difference, no gig bag. I have set up the guitar to my preferences including adjusting the nut slots and installing Schaller locking tuners. I am not in a position(nor would I want) to return it. I am happy with the instrument just not so much with PRS at the moment. I apologize for seeming so negative. I wont be making any further comments here regarding this. I have been, and will continue, taking this up with PRS management.

]-[ @ n $ 0 |v| a T !
05-18-2013, 11:26 AM
Guitar Center never told me it would come with a gig bag.

Ding, ding, ding.


I did not realize until afterwards that they were selling the same guitar missing the gig bag at the same price as everyone else was selling it for with the gig bag.

When it showed up without a gig bag, you should have returned it. But you didn't. That's nobody's fault but yours.


According to GC the MSRP on the guitar I purchased is $1092(Same as PRS website) with the same selling price as everyone else. Only difference, no gig bag.

That's an issue with the dealer - and you are responsible for buying it without examining what you where paying for and failing to returning the guitar when it failed to meet your expectations.

They have a liberal 30-day return policy.


I have set up the guitar to my preferences including adjusting the nut slots and installing Schaller locking tuners. I am not in a position(nor would I want) to return it.

That was your decision.


I am happy with the instrument just not so much with PRS at the moment.

This is an issue with your decision to buy the guitar without the case - and with your dealer, not PRS.

You're coming off as the kind of person who thinks he can complain until the corporate entity gives you what you want - whether you deserve it or not.


I apologize for seeming so negative. I wont be making any further comments here regarding this.

I doubt it. Still, you're welcome to complain all you want. No one is going to censor you unless you break forum rules.


I have been, and will continue, taking this up with PRS management.

You're wasting your time. You made this decision on your own. Take some responsibility for it.

Shawn@PRS
05-18-2013, 11:38 AM
Hi Chris,

Guitar Center requests that we ship their SE guitars minus the bag, so we do. On occasion a customer will place a special order for a SKU GC typically doesn't carry and that guitar will ship wit a bag, but for the most part, GC's month guitar order is shipped sans bag. The same goes for guitar cases. We ship each US built guitar in a hardshell case, but some dealers choose to sell the guitar and case separately while others sell the pair as a unit. Again, dealer preference and not dictated by PRS.

PRS lists the MSRP for the instrument AND gig bag. If your dealer is using the same MSRP but is not supplying the bag, you should bring it up with them.

11top
05-18-2013, 12:04 PM
Hi Chris,

Guitar Center requests that we ship their SE guitars minus the bag, so we do. On occasion a customer will place a special order for a SKU GC typically doesn't carry and that guitar will ship wit a bag, but for the most part, GC's month guitar order is shipped sans bag. The same goes for guitar cases. We ship each US built guitar in a hardshell case, but some dealers choose to sell the guitar and case separately while others sell the pair as a unit. Again, dealer preference and not dictated by PRS.

PRS lists the MSRP for the instrument AND gig bag. If your dealer is using the same MSRP but is not supplying the bag, you should bring it up with them.

+1

Chris B.
05-18-2013, 12:15 PM
Hi Chris,

Guitar Center requests that we ship their SE guitars minus the bag, so we do. On occasion a customer will place a special order for a SKU GC typically doesn't carry and that guitar will ship wit a bag, but for the most part, GC's month guitar order is shipped sans bag. The same goes for guitar cases. We ship each US built guitar in a hardshell case, but some dealers choose to sell the guitar and case separately while others sell the pair as a unit. Again, dealer preference and not dictated by PRS.

PRS lists the MSRP for the instrument AND gig bag. If your dealer is using the same MSRP but is not supplying the bag, you should bring it up with them.
Hi Shawn, Thanks for the sane response. Please understand I am more than happy with the guitar. I guess I would just suggest that PRS should monitor how their dealers present their product. At the very least, PRS should have GC advertise their version of the guitar at a reduced MSRP since they have chosen to delete the gig bag anything less is misleading to both their customers and PRS's.

markie
05-18-2013, 12:20 PM
Bought a new Private Stock from my Dealer. Opened up the Box & there was a free Amp inside, along with the Guitar :eek: :eek:




















Not really....................... but by golly there should have been. :tongue: :tongue: :tongue:

LSchefman
05-18-2013, 12:32 PM
Chris, back in the early days of the old PRS forum (run by the TGP guys), we raised hell about GC charging for cases. For a while, and for many GC stores, that nonsense stopped.

The problem is that GC is actually the PRS "customer." They're specifying how they want their inventory shipped. They're the ones using the "with case" list price contrary to the rules.

I think they have close to 300 stores now. That'd be a heck of a big customer for PRS to walk away from, so at some point the tail wags the dog, and the golden rule applies, i.e., "them with the gold makes the rules."

It's pretty clear that any frustration and anger you may have should be directed at the dealer, Guitar Center. PRS didn't rip you off. Be fair to PRS and don't blame them for this.

The last PRS I bought from GC was back in 2000. I had to negotiate a case into the deal for a special order fergodsakes. I said never again.

I like GC a lot for goods like studio gear, which they deal with in a straightforward manner. I like the guys at my local GC, and I'm told I'm a good customer. But I haven't bought a guitar from them since 2000. I suppose that's fine with my own PRS dealer!

There are plenty of really nice gig bags out there, and you may find a used PRS one on ebay. Get one and learn from experience.

Shawn@PRS
05-18-2013, 01:31 PM
Hi Shawn, Thanks for the sane response. Please understand I am more than happy with the guitar. I guess I would just suggest that PRS should monitor how their dealers present their product. At the very least, PRS should have GC advertise their version of the guitar at a reduced MSRP since they have chosen to delete the gig bag anything less is misleading to both their customers and PRS's.

It's all good Chris, I understand your frustration.

I hope you stick around and join in the forum community.

JMintzer
05-18-2013, 03:43 PM
At the very least, PRS should have GC advertise their version of the guitar at a reduced MSRP since they have chosen to delete the gig bag anything less is misleading to both their customers and PRS's.

I checked Musician's Friend's website. They DO list the SE's with a range in price, about a $50 difference. See my earlier post.

Chris B.
05-18-2013, 05:17 PM
-[ @ n $ 0 |v| a T ! ;36017']Pretty sure every PRS SE comes with a gig bag.
Not at Guitar Center!
To be clear... GC marks the gig bags as seperates items when they arrive at the store.
Not true!
As per Shaun they are shipped without the appropriate gig bag as requested by Guitar Center.

]-[ @ n $ 0 |v| a T !
05-18-2013, 05:18 PM
http://www.musiciansfriend.com/guitars/prs-se-custom-24-electric-guitar/h70029

One of the SE CU24's they list says that it comes with a bag. The rest don't.

Chris B.
05-18-2013, 05:19 PM
-[ @ n $ 0 |v| a T ! ;36017']Pretty sure every PRS SE comes with a gig bag.

To be clear... GC marks the gig bags as seperates items when they arrive at the store.


I checked Musician's Friend's website. They DO list the SE's with a range in price, about a $50 difference. See my earlier post.

The Custom 24 in blue I purchased is the same $1092 on either site!

]-[ @ n $ 0 |v| a T !
05-18-2013, 05:31 PM
The Custom 24 in blue I purchased is the same $1092 on either site!

But you didn't pay $1092 for it.

And... it doesn't say anything about a gig bag.

You should have returned it when it showed up without the bag you expected instead of modifying it.

http://www.musiciansfriend.com/guitars/prs-se-custom-24-electric-guitar/h70029

Sage
05-18-2013, 05:39 PM
Guitar Center bought Musicians Friend in 2000. They are the same entity and ship from the same warehouses.

What I find interesting about this discussion is that there are three Guitar Centers near me. One has never carried PRS, one just stopped carrying PRS this year, and the third seems to have greatly reduced its stock of PRS, which is a shame because they were a top seller just a few years ago.

Chris B.
05-18-2013, 06:46 PM
Guitar Center bought Musicians Friend in 2000. They are the same entity and ship from the same warehouses.

What I find interesting about this discussion is that there are three Guitar Centers near me. One has never carried PRS, one just stopped carrying PRS this year, and the third seems to have greatly reduced its stock of PRS, which is a shame because they were a top seller just a few years ago.

Sage, I had a difficult time finding a Guitar Center that actually had a SE Custom 24 in stock. Out of 4 Guitar Centers a reasonable distance from me there was only one guitar in stock in any color. I had gone to play the one in stock and buy it if I liked the feel of the wide-thin neck. The one in stock was a mess. Many scratches and dings not to mention the bottom was cracked and chipped. It was also dusty and the strings were more than tired. This was the definition of a shop worn display! It appeared the guitar hadn't seen any attention in some time. It did allow me however to find out I did like the feel of the neck. Since I made it clear to the sales person I wouldn't be buying THAT guitar under any circumstances, after some research the sales person found there was a new one left in the distribution center. They ordered that one for me and I received it 5 days later. If I had been a more casual shopper based on its condition I would have placed the guitar right back on the hook before I gave it a chance and played it. My point is that PRS should work at ensuring their products are presented with the same care and pride that they clearly take in their design and manufacture. Anything less and PRS loses the business of the ultimate customer and in turn, the customer misses out on owning an excellent instrument.

sergiodeblanc
05-18-2013, 07:05 PM
My point is that PRS should work at ensuring their products are presented with the same care and pride that they clearly take in their design and manufacture. Anything less and PRS loses the business of the ultimate customer and in turn, the customer misses out on owning an excellent instrument.

What???

I'm not trying to be a jerk but every problem you have had originates from GC, what should PRS do? have armed guards?

I'm pretty sure "the ultimate customer" doesn't shop at GC.... wait do you Markie?:biggrin:

LSchefman
05-18-2013, 08:02 PM
I agree with Sergio. PRS is a company that has lots of customers. You're asking a supplier to police its customers' shops? Are you kidding?

That would impose a very significant burden on a small company with only a few hundred employees, nearly all of whom are involved in manufacturing.

It's very different from an automobile manufacturer's situation, where the dealer is a franchise operation, whose stores the manufacturer is entitled by contract to police.

If you're disappointed with GC, you need to tell GC. This whole thing, including the condition of their inventory, is a GC problem, NOT a PRS problem.

andy474x
05-18-2013, 08:22 PM
It would be cool if PRS sold gig bags to customers at cost if they presented a copy of their GC/MF receipt. I'm sure there would be a few complaints about that policy too, but I would've used it happily.

My 25th SE Cu24 came with a gig bag at GC, my Akesson didn't but I was already in love with it and the sale was too good to pass up. Those were somewhat impulsive purchases, but in the future if I know I want something, I think I'll go with one of the fine retailers that are active on the forum - I've heard a lot of good feedback about them so I doubt any of them would try to pull a GC on me. Those are nice gig bags - that and good customer service are worth a few extra bucks if you can spare it.

Chris B.
05-18-2013, 09:33 PM
I agree with Sergio. PRS is a company that has lots of customers. You're asking a supplier to police its customers' shops? Are you kidding?

That would impose a very significant burden on a small company with only a few hundred employees, nearly all of whom are involved in manufacturing.

It's very different from an automobile manufacturer's situation, where the dealer is a franchise operation, whose stores the manufacturer is entitled by contract to police.

If you're disappointed with GC, you need to tell GC. This whole thing, including the condition of their inventory, is a GC problem, NOT a PRS problem.

I think you missed my point...

If the condition or poor presentation of a stores PRS inventory leads to a potential customer purchasing a competitors guitar rather than theirs that most certainly is a PRS problem! As long as GC sells any guitar they still win. For PRS to win they need the customer leaving with a new PRS guitar!

aristotle
05-18-2013, 10:12 PM
I like PRS as much (no wait...actually more...) than the next guy. But to suggest that a company washes it's hands once the product hits the channel is just silly. There was certainly room for confusion in this case. Maybe it doesn't take Hercule Poirot to figure out that the MF product doesn't ship with the bag, but it also isn't rocket science for PRS to know what GC and MF are up to. I see no problem with a customer letting the manufacturer know that he's unhappy with what a retailer is doing, even in a public manner. I also see no problem with the retailer quietly dealing with the issue in private.

]-[ @ n $ 0 |v| a T !
05-18-2013, 11:03 PM
I see no problem with a customer letting the manufacturer know that he's unhappy with what a retailer is doing, even in a public manner.

No question about it. And no one is suggesting otherwise. As I said in post #24, "no one is going to censor [Chris B.] unless he breaks forum rules." Go look. The thread hasn't been edited. No one is begrudging him the right to speak openly. The issue is his misplaced blame.

He's not here to bring this mater to the attention of PRS. He knows that PRS is aware. HE wants PRS to send him a free gig bag. To use his words...


PRS is keenly aware. not to mention actually facilitating what's going on here. PRS customer service told me they do not send their guitars to Guitar Center with the gig bags. I was told by PRS customer service I should return my guitar to Guitar Center and go buy one from another dealer if I wanted the gig bag. This is preposterous! Nice response. Nice service.

Again... the issue isn't with PRS. The issue is that he received a guitar from a dealer and it didn't come with a gig bag. Nor was one promised to him. And instead of returning the guitar and buying one elsewhere, he modified it. Now he can't return it - even if he wanted to.

But he is going to "take this up with PRS management" anyway? Like its PRS's responsibility to give him a gig bag?

How about some personal responsibility?


I also see no problem with the retailer quietly dealing with the issue in private.

Me either.

I wonder if he tried to take it up with the dealer in private? They are members here. Perhaps they'll weigh in.

Em7
05-19-2013, 12:03 AM
Guitar Center never told me it would come with a gig bag. I did not realize until afterwards that they were selling the same guitar missing the gig bag at the same price as everyone else was selling it for with the gig bag. According to GC the MSRP on the guitar I purchased is $1092(Same as PRS website) with the same selling price as everyone else. Only difference, no gig bag. I have set up the guitar to my preferences including adjusting the nut slots and installing Schaller locking tuners. I am not in a position(nor would I want) to return it. I am happy with the instrument just not so much with PRS at the moment. I apologize for seeming so negative. I wont be making any further comments here regarding this. I have been, and will continue, taking this up with PRS management.

One can purchase a "like new" used Mira with a hard case for less than $1092. Unlike the SE models, a Mira is actually built by PRS employees.

LSchefman
05-19-2013, 12:18 AM
I think you missed my point...

If the condition or poor presentation of a stores PRS inventory leads to a potential customer purchasing a competitors guitar rather than theirs that most certainly is a PRS problem! As long as GC sells any guitar they still win. For PRS to win they need the customer leaving with a new PRS guitar!

No, I got your point. It doesn't:

a. Suggest a do-able solution the problem, or

b. Resolve the question of who's responsible for what, including you, the customer who didn't return it.

What is it you'd specifically have PRS do about dirty/dented/old strings guitar inventory at GC, or no gig bags, then?

Howlingmine
05-19-2013, 12:20 AM
...just my 2 cents..

Chris B., If you would spend near the time and effort actually PLAYING your new PRS SE that you do complaining about not getting a gig bag, you would enjoy it a lot more.

Shawn@PRS
05-19-2013, 07:52 AM
Hey guys, let's not beat up on Chris for expressing his opinion. Everyone is on equal footing here.

Chris, GC has been receiving SE's without gig bags for years and I doubt that will change in the future. If you're unhappy with your current dealer, there are plenty PRS dealers out there who would love to earn your business.

Sage
05-19-2013, 10:22 AM
Agreed. I for one would be pissed to find out that my dealer had charged me full price while omitting part of the package. That doesn't mean anyone owes him anything, but I'm glad he vented here because I was unaware of this practice before.

That said; no, Chris, PRS has no say in how GC sets its prices, nor does any other manufacturer. For a manufacturer to force a retailer to set a specific price for a specific product would technically be price-fixing, which is shady at best and illegal at worst. The record industry did this in the 90s: Electronics stores were selling CDs below cost in order to get people in the store to buy other stuff, so the record labels forced them to stop by setting a minimum price they could sell at. And while there was some nobility in protecting record stores from being undersold, it was still anticompetitive behavior and they wound up losing a class-action lawsuit over it.

]-[ @ n $ 0 |v| a T !
05-19-2013, 10:37 AM
-[ @ n $ 0 |v| a T ! ;75225']Why did you agree to buy it without the gig bag?

Still unanswered. Why wasn't the guitar returned when it showed up missing the bag you expected?

Shawn@PRS
05-19-2013, 10:49 AM
Chris wanted to make sure PRS management heard his beef. Not only do I manage the PTC, I also manage the Customer Service department, the Merchandise department and the Parts department (both warranty replacements and parts for sale). I heard his issue and it was duly noted. Now that you have made PRS aware of the issue, you may want to make your dealer aware of the issue as well.

Chris B.
05-19-2013, 10:58 AM
I answered this more than 20 posts back. BTW... Did I run over your new puppy or something?

JMintzer
05-19-2013, 11:19 AM
I think you missed my point...

If the condition or poor presentation of a stores PRS inventory leads to a potential customer purchasing a competitors guitar rather than theirs that most certainly is a PRS problem! As long as GC sells any guitar they still win. For PRS to win they need the customer leaving with a new PRS guitar!

In my experience, it isn't only PRSi that are in poor condition at GC. It's ALL guitars...

JMintzer
05-19-2013, 11:22 AM
I answered this more than 20 posts back. BTW... Did I run over your new puppy or something?

Not sure who this is directed towards... But not very nice...

Chris B.
05-19-2013, 11:26 AM
Chris wanted to make sure PRS management heard his beef. Not only do I manage the PTC, I also manage the Customer Service department, the Merchandise department and the Parts department (both warranty replacements and parts for sale). I heard his issue and it was duly noted. Now that you have made PRS aware of the issue, you may want to make your dealer aware of the issue as well. Shawn I think you appreciate where I am coming from. I have brought the issue up with GC as well. My issue is that my expectation of the gig bag came from page 7 of the PRS Price List where it says that an SE Custom 24 with an MSRP of $1092(which was exactly the same MSRP as what I have despite some comments to the contrary) includes a "cordura gig bag". There was no mention that it was "not available at GC" or "available at selected dealers only". Shawn you have confirmed that GC is not doing anything nefarious with these gig bags as some have suggested. PRS is just not sending the bags to GC. My expectation of receiving a gig bag came from information I received from PRS which is why I chose to broach the subject here. A couple of individuals have responded to me as though I am some kind of PRS hater. That is absolutely not true. I am more than happy with my new guitar. I just want those items which I was led to believe are supposed to come with it. Thanks for your response.

Chris B.
05-19-2013, 11:32 AM
Not sure who this is directed towards... But not very nice...
]-[ @ n $ 0 |v| a T ! Was supposed to be in response to his last post to me. I find some of his replies to me to be a little over the top. I would agree... Not the nicest thing I have ever said. If it is inappropriate or offensive then please feel free to delete it.

JMintzer
05-19-2013, 11:37 AM
Shawn I think you appreciate where I am coming from. I have brought the issue up with GC as well. My issue is that my expectation of the gig bag came from page 7 of the PRS Price List where it says that an SE Custom 24 with an MSRP of $1092(which was exactly the same MSRP as what I have despite some comments to the contrary) includes a "cordura gig bag". There was no mention that it was "not available at GC" or "available at selected dealers only". Shawn you have confirmed that GC is not doing anything nefarious with these gig bags as some have suggested. PRS is just not sending the bags to GC. My expectation of receiving a gig bag came from information I received from PRS which is why I chose to broach the subject here. A couple of individuals have responded to me as though I am some kind of PRS hater. That is absolutely not true. I am more than happy with my new guitar. I just want those items which I was led to believe are supposed to come with it. Thanks for your response.

Led to believe? Or could it be you "assumed"? This is hardly new territory. The Gig Bag (case) not included issue has been going on for well over 10 years!

In my experience, when GC prices guitars, it will be a list price, with the "selling price" underneath and the words "with case" (or gig bag) if the case (or gig bag) is included.

This is not a recent phenomena...

AFA pricing goes, from what I understand, the only price restrictions PRS has with it's dealers is "Minimum ADVERTISED Price"... Not selling price...

Once again, your beef is w/GC...

No one has accused you of being a "PRS Hater". Just that your anger may be misguided...

JMintzer
05-19-2013, 11:42 AM
]-[ @ n $ 0 |v| a T ! Was supposed to be in response to his last post to me. I find some of his replies to me to be a little over the top. I would agree... Not the nicest thing I have ever said. If it is inappropriate or offensive then please feel free to delete it.

Problem is, I shouldn't have to.

Everyone here has been trying to be very straight forward with you, without being rude, I only ask the same in return...

Boogie
05-19-2013, 12:01 PM
In the spirit of free enterprise, no manufacturer wants to micromanage their distribution chain. That's not their place, nor contractual agreement. Granted, your concern is about PRS' statements being misrepresented, but that claim is misguided since this issue is not a flagrant breach of contract. It is an operational procedural decision on the part of the reseller. And if you've ever participated on a board of directors, you'll know that your job is to guide strategic policy and not interfere with day-to-day operations. In a way, PRS sets the guidelines for product sales but doesn't explicitly say how. That would be, as I said, micromanagement. You don't have to understand it or agree with it, but the issue lies with the reseller of your guitar...Guitar Center.

Em7
05-19-2013, 12:07 PM
For a manufacturer to force a retailer to set a specific price for a specific product would technically be price-fixing, which is shady at best and illegal at worst.

Price fixing in the music industry is not all that uncommon. Mesa sets the price floor for their products.

]-[ @ n $ 0 |v| a T !
05-19-2013, 12:24 PM
I answered this more than 20 posts back.

No you didn't. You said you modified the guitar - which makes it impossible to return. You did NOT explain why you decided to modify the guitar instead of returning it. Perhaps you didn't notice the gig bag missing until after the mod was complete?

What you did say, however, is...


PRS is keenly aware.

So there goes you claim that you're just here to make the manufacturer aware.


not to mention actually facilitating what's going on here.

So now you're implying that you got screwed and that PRS had a hand in it?


PRS customer service told me they do not send their guitars to Guitar Center with the gig bags. I was told by PRS customer service I should return my guitar to Guitar Center and go buy one from another dealer if I wanted the gig bag.

Best advice you'll ever get on this issue. So why didn't you do that? Oh yeah.. because you modified the guitar and can't return it - so now you want PRS to give you a free gig bag.


This is preposterous! Nice response. Nice service.

This is the point where you "ran over my puppy". What's "preposterous" is your complete lack of personal responsibility.

1) You bought a guitar without reading the details. This one is easy to forgive because even I thought all SE's came with a gig bag.
2) Instead of returning the guitar when it showed up, you modified it. Now you own it.
3) Then you come on here as a noob and try to use this community (something I happen to love) to bully PRS into giving you a gig bag so you'll go away?

No one expects you (or anyone else) to come on here and kiss up to PRS. But to come one this forum and blame other people for your own decisions? Come on man...


I just expect PRS to make good on those things PRS says are included with their guitars.

You expect PRS to give you a gig bag when you should expect the dealer to send you what you paid for. And since GC never sold you a gig bag, you're using this community to try the bully route instead of owning your own decisions.


BTW... Did I run over your new puppy or something?

Since you asked... they're healthy but I'll be sure to keep them away from the road while you're around.

Look how much they've grown since September!

http://i1364.photobucket.com/albums/r727/PRSGuitarLover/Forum/puppies_zpse101475d.jpg

http://i1364.photobucket.com/albums/r727/PRSGuitarLover/Forum/puppies2_zps286b7f60.jpg

Dirty Bob
05-19-2013, 12:40 PM
Wow they got big!

markie
05-19-2013, 12:42 PM
Wow they got big!




Hans has petted them a lot :tongue:

]-[ @ n $ 0 |v| a T !
05-19-2013, 12:42 PM
Wow they got big!

And they're still growing! :redface:

Chris B.
05-19-2013, 01:14 PM
-[ @ n $ 0 |v| a T ! ;75473']No you didn't. You said you modified the guitar - which makes it impossible to return. You did NOT explain why you decided to modify the guitar instead of returning it. Perhaps you didn't notice the gig bag missing until after the mod was complete?

What you did say, however, is...



So there goes you claim that you're just here to make the manufacturer aware.



So now you're implying that you got screwed and that PRS had a hand in it?



Best advice you'll ever get on this issue. So why didn't you do that? Oh yeah.. because you modified the guitar and can't return it - so now you want PRS to give you a free gig bag.



This is the point where you "ran over my puppy". What's "preposterous" is your complete lack of personal responsibility.

1) You bought a guitar without reading the details. This one is easy to forgive because even I thought all SE's came with a gig bag.
2) Instead of returning the guitar when it showed up, you modified it. Now you own it.
3) Then you come on here as a noob and try to use this community (something I happen to love) to bully PRS into giving you a gig bag so you'll go away?

No one expects you (or anyone else) to come on here and kiss up to PRS. But to come one this forum and blame other people for your own decisions? Come on man...



You expect PRS to give you a gig bag when you should expect the dealer to send you what you paid for. And since GC never sold you a gig bag, you're using this community to try the bully route instead of owning your own decisions.



Since you asked... they're healthy but I'll be sure to keep them away from the road while you're around.

Look how much they've grown since September!

http://i1364.photobucket.com/albums/r727/PRSGuitarLover/Forum/puppies_zpse101475d.jpg

http://i1364.photobucket.com/albums/r727/PRSGuitarLover/Forum/puppies2_zps286b7f60.jpg
I came on hear to get advice about an issue with PRS that I am unhappy about. Some people have actually offered sound advice or offered support.
You have chosen to offer nothing helpful. You have instead chosen to go on a diatribe selectively picking apart my words and drawing the conclusion it was was MY fault there was no gig bag shipped with my guitar.
As a child I remember my mom telling me that if you have nothing nice/helpful to say it's often better to say nothing at all. I would offer the same advice to you.

P.S. Beautiful dogs!!

AP515
05-19-2013, 01:20 PM
I purchased my SE Soapy II from GC and they had to send it from a different store so it arrived via Fed Ex. It came without a Gig Bag. I was dissappointed. I went to GC and was told they were sold without the bag but I could order one. I didn't pay list price for the SE, so paying for the gig bag was part of getting the reduced price (or so I thought). I purshased an SE gig bag from GC and it arrived at the store and I went and picked it up. If you paid list price for your SE you should approach GC about getting the gig bag too. If you paid the usual % off list you may want to purchase a gig bag as I did.

Shawn@PRS
05-19-2013, 01:22 PM
Hi Chris,

The MSRP for the SE Custom 24 with a gig bag is $1092. If that is what you paid and did not receive a gig bag, you should contact your dealer.

I am now closing this thread.