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Jonniebravo
02-12-2013, 06:03 PM
Hello, I'm new to the forum and I would appreciate some information about "impact" damage by placing my PRS 513 on to the guitar stand. I have a PRS 513 which I purchased on 12-19-2012 that shows discoloration,flaking, with no indentation under the head stock where the guitar rest on the stand. The guitar was built on 10-24-2012 and I am always careful with my guitars. PTC say's from the photos I sent,that If repaired, it won't be warranty work because its guitar stand "impact" damage. Could someone explain to me how this can occur? Thanks .... J

]-[ @ n $ 0 |v| a T !
02-12-2013, 06:09 PM
First, welcome to the forum.

Second, you're asking people to comment on something specific without photos. That won't get you anywhere meaningful.

Third, are you asking people to explain something you heard from customer service? If so, it is a little awkward. Have you asked them to explain what they meant with a little more clarity?

Jonniebravo
02-12-2013, 06:30 PM
I meant no disrespect to the forum and sorry that my post placed anyone responding in an awkward position. Just didn't understand how I could cause impact damage by placing the guitar on the stand. Just noticed a small spot on each side of the head stock, sent photos to PTC and that was their response. Just a little down because the guitar is about six weeks old. I will post photos, thanks.....

]-[ @ n $ 0 |v| a T !
02-12-2013, 06:34 PM
I didn't get the impression you were being disrespectfu at all. No worries. Just trying to help get to the heart of things. Occasionally people come here for answers better provided by the horses mouth.

Looking forward to your photos.

watelessness
02-12-2013, 07:13 PM
What brand and model guitar stand are you using?

Jonniebravo
02-13-2013, 01:38 PM
I have been using two Hercules stands for quite sometime.....

PRSHB2
02-13-2013, 02:29 PM
I've used Hercules for a long time as well with no issues. Any chance you can share the photos here?

s.fitzsimmons
02-13-2013, 03:09 PM
There's a dealer near me that "brands" all of their guitars by using really old hangers that mar the finish on the headstock. Any guitar that hangs on their wall for more than a month is scarred.

PRSHB2
02-13-2013, 03:21 PM
My gutiars hang for very long periods of time, until I rotate things, on a Hercules wall hanger. It's the only one I'd trust since it has never affected any guitar with varying finish types. They do of course have a warning on the packaging, but I've never had an issue. I'd think that all Hercules stands made in the last few years use the same type of foam, but I can't say for sure. Link below for the one I use.

http://www.sweetwater.com/store/detail/GSP38WB/?utm_source=Google&utm_medium=PPC&utm_campaign=guitars&utm_term=hercules_stands_gsp38wb&adpos=1t2&creative=14165784601&gclid=COi1x6qbtLUCFShgMgodLloAtw

CoreyT
02-13-2013, 03:24 PM
I only use Hercules wall and floor stands, as I have heard they are safe for Gibsons Nitro, and other brands, they will not harm the finishes.
No marks have been left on any of my guitars from my stands.

Jonniebravo
02-13-2013, 03:32 PM
I'll post the photos as soon as i figure out how to up load them ....

cjmwrx
02-13-2013, 03:48 PM
I use those same Hercules Wall hangers and have had them mar the finish on one of my old Les Pauls. I wrap them in well washed black cotton (from old undies :) ) for my nitro guitars.

Have never had an issue with my PRS guitars, however my Cu24 has no finish on it's rosewood.

That being said, I have never had an issue with it cracking the finish on any of my other PRS, or other guitars from Hercules hangers. I could however see, if you are not careful, and you pull out too fast (that's what she said) and not up all the way, you can catch the swing arms on the edges of the neck and do some damage. I screwed up a Tele I used to own that way. Put some nice gouges into the edge of the maple fretboard.

Photos will be interesting to see.

John Beef
02-13-2013, 04:34 PM
For about 6 years, I've had a stand similar to the hercules (an Ultimate GS100) where it's really just sort of hanging from the headstock. Never had an issue with it and any guitar I have owned. No damage, no funky paint issues.

justmund
02-13-2013, 04:36 PM
I'll post the photos as soon as i figure out how to up load them ....
http://prsguitars.com/forum/showthread.php?932-how-to-post-pics :)

Jonniebravo
02-13-2013, 05:16 PM
Here are the photo's, there are no indentations......If you rub your finger across the discoloration, the finish is smooth ......Jhttp://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture565_zpsc1fb5f77.jpg

Jonniebravo
02-13-2013, 05:17 PM
Another photo ...http://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture566_zps64446ba0.jpg

Jonniebravo
02-13-2013, 05:18 PM
The other side.....http://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture568_zpsc04289d9.jpg

Jonniebravo
02-13-2013, 05:19 PM
Last shot from the front ... Jhttp://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture570_zps8b3c8ed6.jpg

Jonniebravo
02-13-2013, 05:27 PM
Here's a photo of the this beautiful PRS 513 ! Both of my PRS 513's ... Jp://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture547_zps497d44be.jpghttp://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture486_zpsc24d3387.jpg

slang05
02-13-2013, 05:30 PM
Here's a photo of the this beautiful PRS 513 ! Both of my PRS 513's ... http://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture486_zpsc24d3387.jpg

That is awesome!

Jonniebravo
02-13-2013, 05:31 PM
http://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture547_zps497d44be.jpg

justmund
02-13-2013, 05:38 PM
What colours are those??? The one on the left has to be a "Sprayers Choice"!

]-[ @ n $ 0 |v| a T !
02-13-2013, 05:56 PM
Sweet! That line up will make George (our resident 513 super-fan) really proud.

Which amps are you using?


http://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture547_zps497d44be.jpg

Jonniebravo
02-13-2013, 06:07 PM
These's guitars are great! They play great and offer superb tone .... Jhttp://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture547_zps497d44be.jpg

Jonniebravo
02-13-2013, 06:09 PM
I'm using a Mesa Boogie Mark V single 12" combo, LoneStar 212 combo and a Road King II head with a Mesa 212 cab. Both are sprayer's choice, on the left is Blue Crab Brown burst and on the right is Ambrosia ... J

justmund
02-13-2013, 07:00 PM
I'm using a Mesa Boogie Mark V single 12" combo, LoneStar 212 combo and a Road King II head with a Mesa 212 cab. Both are sprayer's choice, on the left is Blue Crab Brown burst and on the right is Ambrosia ... J
Sweet! I've got a Mark V head, fantastic amp! Now if only PRS made something like it...

Do you mind if I put these pics in another thread? I started a "Sprayers Choice" thread but struggled to get any photos! Sorry about the off-topic...

watelessness
02-13-2013, 07:45 PM
Was this hanging in a store by wires?

Jonniebravo
02-13-2013, 07:58 PM
Sure you can post the photos anywhere you like. No, it wasn't hanging on wires. The spots were not there when the guitar was delivered and guitar is very seldom placed on a stand ....

cjmwrx
02-13-2013, 10:10 PM
The one complaint I have found about PRS finish is they deveolp the issue you are seeing very easily. It does not take much to fracture (and not create a gouge) the finish and make it look as you describe. That looks like damage that "might" be cause by removing from the stand to aggressively.

All of that being said, are your 513s Nitro or V12 finished? If Nitro, you have your answer, Hercules stands DO react with Nitro in cases. I have had it happen to a LP as described earlier.

Attached is a photo of some finish damaged that occurred when snugging down the switch screw on my Cu24 EIRW. It has the V12 finish. It has also happened on the edges of the body. The damage looks very similar to the photos you posted. Can't feel the ding, but the damage is there.


Gorgeous guitars. Love the Blue Crab blend.


http://i1127.photobucket.com/albums/l632/gibmarsh/PA082779.jpg

Jonniebravo
02-13-2013, 11:12 PM
Both my 513's have the V12 finish, they were both built the very end of 2012, so they are "new" guitars .... Glad you like the colors....

Bill SAS 513
02-14-2013, 06:02 AM
Both my 513's have the V12 finish, they were both built the very end of 2012, so they are "new" guitars .... Glad you like the colors....

Like...uh...LOVE those colors!!! ...awesome blends. Love me my 513 too.

]-[ @ n $ 0 |v| a T !
02-16-2013, 02:29 PM
I have been using two Hercules stands for quite sometime.....

The upside of Hercules stands...

http://i227.photobucket.com/albums/dd272/hansomatic/Discussion/IMG_0009-1_zpsf5806ae0.jpg

The downside - and likely source of your woes - you have to be careful not to strike these little guys when putting your guitar into (or taking it out of) your stand.

http://i227.photobucket.com/albums/dd272/hansomatic/Discussion/IMG_0008-1_zpsdb92579d.jpg

PRSHB2
02-16-2013, 02:35 PM
Interesting, none of my Hercules stands are like that. Is that a newer design?

]-[ @ n $ 0 |v| a T !
02-16-2013, 02:37 PM
Interesting, none of my Hercules stands are like that. Is that a newer design?
Dunno. I got this one as a gift last Christmas. I like it.

PRSHB2
02-17-2013, 12:04 AM
I'm guessing that is a newer design. All my Hercules hangers and stands look like this. The wings on the older style don't move up unless the weight of the guitar is behind them. Good to know there are different styles.

http://www.bonnersmusic.co.uk/images/_lib/hercules-ags-wood-block-wall-hanger-36005386-0-1353338264000.jpg

PRSHB2
02-17-2013, 12:11 AM
OK, I figured it out. They still have both types. Yours is setup to hold a wide variety of sized necks.

http://www.herculesstands.com/guitars/GS455B.html

Jonniebravo
02-17-2013, 09:03 AM
My Hercules stands happen to be the older style ....
Still trying to determain how I damaged the instrument with the stand so I don't do it again. As of now, no guitars on stands, they are all in cases .....

Jonniebravo
03-01-2013, 04:26 PM
Received my PRS 513 back from PTC this afternoon. Here's photos of the repair work performed .... ! http://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture586_zps181705a5.jpghttp://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture584_zps56625763.jpghttp://i1299.photobucket.com/albums/ag77/jonniebravo53/Picture583_zps91d18ce7.jpg

]-[ @ n $ 0 |v| a T !
03-01-2013, 04:27 PM
Looks new.

Proxmax
03-01-2013, 06:17 PM
-[ @ n $ 0 |v| a T ! ;55087']Looks new.
pardon?

Jonniebravo
03-01-2013, 07:00 PM
Lost for words perhaps .....
I really believed you wouldn't be able to tell that a repair had been made. There were no indentations and the damage appeared under the finish. It looks like color or stain was applied then the tinted finish sprayed on. Considering the instrument is basically new and the repair was costly, i'd have to say i'm very disappointed. Also, there's now a scratch on the back of the guitar and cover plate that wasn't there when i shipped the guitar to PTC..... :(

Proxmax
03-01-2013, 08:35 PM
thanks for that info!

]-[ @ n $ 0 |v| a T !
03-01-2013, 08:38 PM
pardon?
Pardon what? If you have something to say to me, say it.


Lost for words perhaps .....
I really believed you wouldn't be able to tell that a repair had been made. There were no indentations and the damage appeared under the finish. It looks like color or stain was applied then the tinted finish sprayed on. Considering the instrument is basically new and the repair was costly, i'd have to say i'm very disappointed. Also, there's now a scratch on the back of the guitar and cover plate that wasn't there when i shipped the guitar to PTC..... :(

I thought you were posting a happy thread when you added the pics. Clearly that isn't the case. I hope you and the PTC work it out.

Jonniebravo
03-01-2013, 08:59 PM
Thanks,I hope we can come to a better resolution as well.

Proxmax
03-02-2013, 03:16 AM
-[ @ n $ 0 |v| a T ! ;55144']Pardon what? If you have something to say to me, say it.
to me it doesn't look like new!

docbennett
03-02-2013, 07:37 AM
At what point in the thread did you and PTC agree that it was a non-warranty repair? At what point did you send it in? It appears, from the date the thread started, that you got it back very quickly.....and, I can clearly see evidence of the repair.

I've had numerous opportunities to work with PTC on non-warranty touch up work....I've never been disappointed....you can never tell the guitar had any work done....and my repair/touch ups were much more involved than yours.

I would be very curious to find out how this resolves.

Jonniebravo
03-02-2013, 08:44 AM
As I was preparing for a gig a couple of days away, I looked the guitar over and noticed the damage which is posted here. I then contacted PTC and was ask to send photos. Over a week had past, so I called PTC and was told based on the photos I had sent, it was determined that it was impact damage from contact with my guitar stand(Hercules stand with foam at all points of contact) and that it wouldn't be warranty work and I would be charged for the work. I shipped the guitar out to PTC and the repair was done (quickly, which anyone would appreciate) and I received the instrument back yesterday. After I viewed the guitar I called PTC, waiting for a reply .....

vchizzle
03-02-2013, 09:52 AM
Weird issue, never seen anything like it - with the stain seemingly gone and the V12 100% intact...
repair looks slightly odd too, but even with the not so clear repair pics, it looks a little "off".

Sorry about the issues, hope it gets resolved.

Shawn@PRS
03-02-2013, 10:40 AM
Do you really want to hash this out in public?

Jonniebravo
03-02-2013, 07:25 PM
I would hope that no one or the form has been offended and my intent has never been to be disrespectful nor rude. Just searching for opinion, feedback and perhaps history and direction on how to have my beautiful guitar restored to its original condition. After receiving the guitar back, i assumed PTC felt the repair was fine. I'm sorry if i expected extraordinary results on my extraordinary guitar from PRS which i believe to be an extraordinary company. I'll not post again concerning the guitar and will await a resolve from PTC .... J

docbennett
03-03-2013, 07:01 AM
You have every right to post your concerns, and should not feel inhibited to do so.

Shawn@PRS
03-03-2013, 07:42 AM
No problem at all Jon. We can discuss the options publicly or privately, I'm fine with doing it either way. Thanks

Poffypoffa
03-03-2013, 05:09 PM
Something feels off here. I would love to know the PTC side of things.

Jonniebravo
03-04-2013, 05:24 PM
PTC indicated that the wood had been crushed and a spot repair is what was performed. I should have asked for more details when we discussed the initial repair because i believed the guitar would look like new. PTC offered to strip the finish completely down then refinish for half the initial cost of this repair. I'm going to leave the guitar as is and replace the control cover plated myself. I appreciate PTC responding and explaining the details. Also, thanks for the offer..... Jon

lastemperor7
03-05-2013, 10:24 AM
You have every right to post your concerns, and should not feel inhibited to do so.

I completely agree.


PTC indicated that the wood had been crushed and a spot repair is what was performed. I should have asked for more details when we discussed the initial repair because i believed the guitar would look like new. PTC offered to strip the finish completely down then refinish for half the initial cost of this repair. I'm going to leave the guitar as is and replace the control cover plated myself. I appreciate PTC responding and explaining the details. Also, thanks for the offer..... Jon

Jon I hope you didn't feel bad about posting at any point in time. Your experience does nothing but help other PRS owners by providing them with knowledge, which makes us all the better for it. I for one, have learned so many things about caring for my new, first PRS which is on its way, and some of the things that are and aren't covered under warranty. Also, if I were you I probably would have done the same thing - turn to the forums and see what other PRS owners' experiences were like, and learn what I could from their history and knowledge. Nothing wrong with that at all, and should be what the forums are all about.

Shawn@PRS, I hope you weren't offended by him posting...because I myself, as a soon-to-be brand new PRS owner, learned a lot from reading this thread.

Jonniebravo
03-05-2013, 02:44 PM
Thanks .... J

Shawn@PRS
03-05-2013, 02:56 PM
Shawn@PRS, I hope you weren't offended by him posting...because I myself, as a soon-to-be brand new PRS owner, learned a lot from reading this thread.

Not offended at all, we all can speak openly and honestly here.

ChrisCst22
03-05-2013, 06:10 PM
I could be completely wrong but is there any chance the guitars are so new, that they just haven't fully cured yet to a point where resting the weight of the guitar on those points could mar it up? Just a thought I had.

Either way I feel for you man because your still kind of on your honeymoon with those things. I know how that is, and we like our PERFECT guitars during that time. It's not until the first bumps and bruises that we need learn to live and even love these "characteristics".

Not to derail the thread but I put a nice finish gouge in my new custom 22 just a few days ago. I screamed a bad word and then relaxed and played the hell out of it!!

I hope everything gets resolved for you man. Keep us updated.