Congrats on your new guitar! Sending it to the PTC is a good idea. As already mentioned there may be an issue with the tremolo and or/nut and the PTC should be able to address all of those issues.
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just got a call from Shawn at PRS....it will be shipped back tomorrow
Congrats on the "new to you" guitar.
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I got it back from PRS yesterday, unfortunately it still has tuning issues. Looks like it will be going back?