I brought up your concerns to our purchasing department and I learned a couple of things.
The "thinner" case was not planned. Our supplier sent us a sample and we signed off on it not noticing it was thinner. Once we noticed, we changed back to the original thickness, so the thinner cases were only around for a few months time. While the thin cases work fine, we prefer the slightly thicker case.
The "lid hinge" change came along because our supplier could no longer get the original hinge from their supplier, so they switched to the next closest thing available.
The "three buckle latches" came to be because the spring loaded latches break and twist easily, they often get stuck and are hard to open and these problems caused a high reject rate for us. Personally, I lobbied FOR the buckle latches, because they latch securely and well, I simply dislike the spring-loaded lathces.
The "loose fit" has been addressed and the more recent cases should see a more snug and secure fit around the guitar.
The handle was changed a while back. While we haven't had any issues with the handle failing, if a padded handle is important to you guys, we can certainly look into going back to a padded handle.
Thanks for the info, Shawn. I love that we have this venue and the ability to get information in such a fashion.
I think the handle IS important to me. I would like to see a black paisley padded handle.:wave:
Thank you very much for addressing CaseGate '13! Seriously, I really appreciate, as always, the wonderful customer service and feedback you all and the company provide. Thank you for taking the time to spell out the why, what, and how.
I like the padded handle, but it's not a deal breaker...I just REALLY REALLY want a paisley case!!
Thanks Shawn. You guys definitely rock. Do you know how the compartment is secured in the case? I'd like to try to fix it and have a couple ideas but would prefer to attempt it the right way.
Originally Posted by Egads
Thanks for providing us with constructive criticism. You guys drive the bus, so hearing your feedback is important.
Originally Posted by Mike Duncan
I believe it is attached with glue and a couple of brads.
Originally Posted by phaedrus242