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Type: Posts; User: jcshirke

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  1. Replies
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    Let's review what I said. 1. Fender's customer...

    Let's review what I said.

    1. Fender's customer service (*for their high-end guitars*, which is to say Custom Shop/Masterbuilt guitars) is amazing. You have no experience whatsoever in that regard....
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    The problems are not on the edge of the...

    The problems are not on the edge of the fingerboards in my case. Just for the record.

    Back of the neck. Side of the body.
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    Nope, I've been entirely consistent. You just...

    Nope, I've been entirely consistent. You just have a hard time understanding fairly basic distinctions, such as the one between Fender Musical Corp. (the sum total of all of Fender's divisions) and...
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    One more follow-up: I just got off the phone with...

    One more follow-up: I just got off the phone with PRS, and they are definitely taking care of me. I'm getting great service from PRS about the problem with my guitar. So, I'm not trying to bad mouth...
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    If my guitar is any indication, it will. I'd...

    If my guitar is any indication, it will. I'd advise contacting them.
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    I am the original owner, so I guess that's the...

    I am the original owner, so I guess that's the good news. I can't believe PRS won't take care of your guitar for you when it's a known problem with this finish. Maybe a full-scale recall would be...
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    We are talking about two separate entities. I'm...

    We are talking about two separate entities. I'm referring to the Custom Care program that Fender provides for all its Custom Shop and Masterbuilt guitars.

    I'm sorry you got hosed on your repair....
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    So--back to the issue at hand... My H2 with...

    So--back to the issue at hand...

    My H2 with V12 finish problems just got back from PTC today. Unfortunately, it has yet another problem with the finish. That means either PTC missed it (not...
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    Yeah, Fender sucks because they tried to repair a...

    Yeah, Fender sucks because they tried to repair a guitar they had no obligation to mess with in the first place. You should have had your luthier do the work and paid for it. Maybe the guitar sucked...
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    Oh, you mean this company? "Westerly Guild...

    Oh, you mean this company?

    "Westerly Guild Guitars has no affiliation with Guild Guitars or Fender Musical Instruments Corporation. "
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    I doubt your Guild was covered by Fender's Custom...

    I doubt your Guild was covered by Fender's Custom Care service, especially considering the program was just implemented a couple years ago. End of discussion, really.

    Buy a nice guitar from...
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    This probably isn't the place to discuss this...

    This probably isn't the place to discuss this issue, but the first thing I'm wondering is whether your Guild is from the Fender era or before. Are they under any obligation to cover Guild guitars...
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    Fender picked up my guitars with finish problems...

    Fender picked up my guitars with finish problems and overnighted them via Fed Ex to *and* from Corona. That sets the bar for service pretty high.

    I have no doubt my H2 will get fixed. It's just a...
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    I have a new Hollowbody 2, and the V12 finish is...

    I have a new Hollowbody 2, and the V12 finish is flaking off on the back of the neck. I thought it was just a little grime from the last time I played the guitar, but when I tried to scrape it off, I...
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    Maybe I will give them a call and have them fix...

    Maybe I will give them a call and have them fix it and do a perfect setup. Why not, right?

    Thanks for the advice.
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    I did loosen them. The neck seemed to have the...

    I did loosen them. The neck seemed to have the right amount of relief--although I'm not an expert by any means. The strings were just a bit too high for my liking. Lowering the tail pieces solved...
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    I just bought my first PRS, a Hollowbody II. ...

    I just bought my first PRS, a Hollowbody II.

    I did something stupid last night, though, when trying to lower the string height. I was using a large screwdriver with the tip wrapped in a t-shirt....
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