If the guitar sat around for a year there is no end to what may have transpired during that time. Between the environment, string changes, people, and woods natural tendency to expand and contract, I can understand how it may have needing something. I believe PRS does have high quality control but it's possible something slipped through the cracks. Anyway, I feel the dealer should have gone over the guitar once it was sold and done any adjustments necessary to assure the guitar was playing in top form before it even left the store. I believe this should be done whether it's a $300 or $3000 guitar.