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Thread: PTC Scratch Repair

  1. #1
    Junior Member jimbo's Avatar
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    PTC Scratch Repair

    Just picked up a PS Howard Leese Golden Eagle. On closer inspection, what I thought was a little scuff mark (which would likely polish out), turned out to be a little scratch/dig in the nitro clear coat on the mahogany body band. Fortunately, It didn't get deep enough to get to the wood. I just sent PTC an RFQ for the repair, thinking it's likely a spot repair and should be relatively inexpensive.

    I realize over time, it won't stay minty forever (unless I stick it in the closet and never play it). But I'm still in the honeymoon phase and having just got the guitar, it bothers me. Part of me thinks I should just let it ride...I mean, the Anvil case is relic'd. And it's not like the top got scratched or dinged.

    Should I just ignore it and move on or get it fixed? Thoughts?

  2. #2
    Might as well fix it, since the guitar is new to you. The PTC does a great job.
    If something is too hard to do, then it's not worth doing. You just stick that guitar in the closet next to your short-wave radio, your karate outfit and your unicycle and we'll go inside and watch TV.
    -- Homer J. Simpson

  3. #3
    Senior Member sergiodeblanc's Avatar
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    It's way more subversive to treat that guitar with less care.

    I say leave it an' buy another PRS.

  4. #4
    Happy Egads's Avatar
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    I don't have an opinion, yet. I really need to see it to properly address the question. Maybe even hold it. THEN, I'll let you know.

  5. #5
    Senior Member Sage's Avatar
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    I had a spot repair done to my Cu24 last year and posted the results here: http://prsguitars.com/forum/showthre...repair-results

    The cost was not insignificant, but it was worth it to me. Honestly, a refin would have been more cost-effective (more expensive than the spot repair, but more bang for the buck)... but I didn't want to mess with the mojo of the guitar. In your case, the wood isn't damaged and the finish is nitro instead of the acrylic on mine, so it may cost less to repair. Is it worth it? Depends on how it looks, I'd say. My guitar has some little specks here and there that I didn't bother to fix because they weren't as unsightly. If it's not something super noticeable then I'd say whatevs, but if it's going to bug the hell out of you every time you pick it up, then yes, get it fixed.
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  6. #6
    Junior Member jimbo's Avatar
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    Another question: How long does it take for PTC to respond to request for quotes? Still waiting to hear back from them...

  7. #7
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    I sent my request on 1/23 and I still haven't heard anything

  8. #8
    Happy Egads's Avatar
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    I'm sure NAMM has everything delayed.

  9. #9
    Junior Member jimbo's Avatar
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    PTC responded to my request today. Just emailed Matt the photos so they can get me a repair estimate.

  10. #10
    Junior Member jimbo's Avatar
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    I replied with photos to Matt on 1/29...still nothing from PTC.

  11. #11
    Junior Member jimbo's Avatar
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    Interesting response from Matt: He says the scratch in my nitro finished guitar will require a re-finish of the entire guitar. I thought spot repairs on nitro finishes were easier than polyurethane finished guitars (which they've spot repaired on a forumite's CU22). Am I missing something?

  12. #12
    Junior Member jimbo's Avatar
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    So, I got a local luthier to look at the photos I sent to PRS and he says a spot repair on the scratch/ding is absolutely doable. So, I'm getting my local luthier to do the spot repair.

    I'm definitely not having PTC do a re-finish of the entire guitar...not for a scratch/ding.

  13. #13
    Junior Member Felix's Avatar
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    Having had two pieces of equipment damaged by the PTC and returned to me damaged, I would stay away from the PTC for repairs. My CE-22, which I sent for a neck-pocket repair (the wood was pulling away from the neck due to the wood of the guitar body shrinking) was returned with a new scuff mark and a scratch; I was going to have it fixed by the PTC, necessitating sending the guitar back to MD again, but when I saw the job they did on the finish of my HB II -the finish was flaking off of the neck/fretboard join when I received the guitar- I am pretty sure I am not going to be sending anything to be "fixed" by the PTC again. My case also came back with the handle half hanging off, only attached on one side. I have to say, they made that right by sending me a brand-new case (thanks, Shawn!)... but why would they send the original case back to me broken in the first place?

    I suppose my experience is atypical, since they get glowing reports in general... but I am very leery of sending them anything at all ever again. 3 incidents of damage done by the PTC in 2 repair jobs is a big "you're out!" from me.

  14. #14
    A full refin on nitro for a scratch would be preposterous, at least this way you get to keep it closer. Sorry to hear about the scratches in your Eagle. I got a pretty rough scratch in mine the other day and I nearly **** the bed. And mine is far from mint, so I imagine your heart must've jumped out your throat. That said, I feel even more comfortable with the guitar now that I put my first scratch into it.

  15. #15
    Junior Member jimbo's Avatar
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    Quote Originally Posted by rabidhamster View Post
    A full refin on nitro for a scratch would be preposterous, at least this way you get to keep it closer. Sorry to hear about the scratches in your Eagle. I got a pretty rough scratch in mine the other day and I nearly **** the bed. And mine is far from mint, so I imagine your heart must've jumped out your throat. That said, I feel even more comfortable with the guitar now that I put my first scratch into it.
    Actually, the scratch/ding is small (it's on the mahogany side near the jack). Can't really see it unless you're looking for it. But in all honesty, given that the case is relic'd and the parts are already aging with patina (like the unplated tremelo), I'm kinda getting over it...quickly. I'm where you are right now...kinda don't care anymore. Still love her though!

  16. #16
    Junior Member jimbo's Avatar
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    Quote Originally Posted by Felix View Post
    Having had two pieces of equipment damaged by the PTC and returned to me damaged, I would stay away from the PTC for repairs. My CE-22, which I sent for a neck-pocket repair (the wood was pulling away from the neck due to the wood of the guitar body shrinking) was returned with a new scuff mark and a scratch; I was going to have it fixed by the PTC, necessitating sending the guitar back to MD again, but when I saw the job they did on the finish of my HB II -the finish was flaking off of the neck/fretboard join when I received the guitar- I am pretty sure I am not going to be sending anything to be "fixed" by the PTC again. My case also came back with the handle half hanging off, only attached on one side. I have to say, they made that right by sending me a brand-new case (thanks, Shawn!)... but why would they send the original case back to me broken in the first place?

    I suppose my experience is atypical, since they get glowing reports in general... but I am very leery of sending them anything at all ever again. 3 incidents of damage done by the PTC in 2 repair jobs is a big "you're out!" from me.
    Yeah, given this and the whole PS saga currently playing out on VRF, I'm with you on this. There appears to be a lapse in quality control in-house at PRS and PRSh needs to address this ASAP, before it hurts his business. That, and I'm not re-finishing my guitar for a scratch...

  17. #17
    aka McCartyman altoidman's Avatar
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    Quote Originally Posted by jimbo View Post
    Interesting response from Matt: He says the scratch in my nitro finished guitar will require a re-finish of the entire guitar. I thought spot repairs on nitro finishes were easier than polyurethane finished guitars (which they've spot repaired on a forumite's CU22). Am I missing something?
    I just had the same response last month on a V12 finished guitar.

  18. #18
    Loving Life Spikedog007's Avatar
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    I had a few slight bubbles pop up on the neck of my Paul's Guitar. When I sent it back I was a little supprised that it required a total refin but all came out beautiful, no issues at all with the PTC in that regard.

    Bad thing was that when I got it back, someone asked about the thickness of a P's G so I held it up next to my CU24, bumped the two together and dinged the body right around the input jack. It's a tiny ding but I was really mad at myself for being so careless. BTW: The P's G is McThick!
    Custom 24, 5909, 305, Al Di Meola Prism, Paul's Guitar, SE Angelus
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  19. #19
    Junior Member Felix's Avatar
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    Originally posted by altoidman: "I just had the same response last month on a V12 finished guitar."

    My Hollowbody II is a V-12-finished guitar and when I got it finish was literally flaking off of it (on the neck where the fretboard and the neck proper meet); I am certain it was not fully refinished as the spots where the finish had flaked off are now, on my "fixed" guitar, lighter than the surrounding areas.

    The point being, my V-12 finished guitar was not completely refinished (for an admittedly different issue)... but perhaps it should have been.
    Last edited by Felix; 02-16-2014 at 04:06 AM.

  20. #20
    Senior Member Dirty Bob's Avatar
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    Guys I have done Maaaaaaany jobs with the PTC....Shawn and the boys always took great care of me...I have dealt with Matt in the past and also felt he was responsive...I tend to pick up the phone and place a call so I can actually talk things through....

    I am sorry to hear that there have been negative experiences...overall mine have been great.....when sending back guitars with damage you also have to keep your expectations reasonable in light of what's actually wrong with the guitar....that being said I have seen things done that border on miraculous.
    -Bob

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