Results 1 to 16 of 16

Thread: PRS Accessory Shop

  1. #1
    Junior Member dadoffive's Avatar
    Join Date
    Apr 2012
    Location
    Near Frederick, MD
    Posts
    68

    Post PRS Accessory Shop

    I realize its suspect to get a gripe post for a low number "noob" to forum. Though new to this site, I was a member of BAM as well as a current member of the PRS Forums.

    ------------

    Anyone had any dealings with the PRS online shop this XMAS season?

    Reason I ask, my wife purchased my only XMAS present(s) from the shop on 15 Dec. She received a confirmatory email that the order would be shipped in 5 days and would arrive by XMAS day. Credit Card has been charged.

    Low and behold no show by XMAS day (Its okay, I've probably been a bad boy this year, so Santa is working me over a bit).

    So 12/26 my wife calls PRS in Stevensville. They say its no longer handled in MD, but by the "sullivan group", and she has to deal with them, and they give her a number to call.

    Call Sullivan Group, put on hold for over 30 min... wife gives them the order number and they say they have to research it, and will call her back within an hour. By end of the day, still no call back.

    12/27, Wife emais and calls again... person puts her on hold and then tries to transfer her to another customer service rep. Gets cut off. Wife then calls PRS Customer Service and they say they'll look into it. She received an EMAIL (NOT A CALL) from PRS Customer Service THE NEXT DAY 12/28 saying the Sullivan Group was processing the order.

    As of today, nothing from Sullivan Group.

    Thoughts? Suggestions?

    Thanks, Patrick (dadoffive)
    Last edited by dadoffive; 12-29-2012 at 01:54 PM. Reason: spell error

  2. #2
    No ideas about the Sullivan shop, however a spelling correction is offered:

    "lo |lō|
    exclam. archaic
    used to draw attention to an interesting or amazing event: and lo, the star, which they saw in the east, went before them.

    PHRASES
    lo and behold used to present a new scene, situation, or turn of events, often with the suggestion that although surprising, it could in fact have been predicted: you took me out and, lo and behold, I got home to find my house had been ransacked.
    ORIGIN natural exclamation: first recorded as lā in Old English; reinforced in Middle English by a shortened form of loke ‘look!,’ imperative of look."

  3. #3
    chief Shawn@PRS's Avatar
    Join Date
    Aug 1985
    Location
    Stevensville, MD
    Posts
    3,431
    The factory is closed until January 2nd, but I'll look into this for you.

  4. #4
    Junior Member dadoffive's Avatar
    Join Date
    Apr 2012
    Location
    Near Frederick, MD
    Posts
    68
    Quote Originally Posted by Shawn@PRS View Post
    The factory is closed until January 2nd, but I'll look into this for you.
    Thanks Shawn, I appreciate it.

    Patrick

  5. #5
    Pincher of Harmonics Blackbird's Avatar
    Join Date
    Apr 2012
    Location
    United States
    Posts
    389
    Yeah I had a gift that just arrived yesterday, it was ordered 10 days before Christmas. But it was just a shirt, so it wasn't a big deal.

    My strap, pickup rings, and toggle tip all arrived promptly. Maybe they are sourced differently than apparel.

    I don't have any spelling or grammar suggestions to offer.
    12 408 - 12 DGT - 09 Tremonti II - 98 CU24 - 97 CE22 - Mesa MarkIV - Kemper Profiler Amp - EVH 5150 III - PRS Archon

  6. #6
    Angry Southern Gentleman Hopeful Sinner's Avatar
    Join Date
    Apr 2012
    Location
    Alabama
    Posts
    1,382
    Unless I am mistaken, the "lifestyle" merch is all handled by an offsite partner. The guitar parts, strings, straps etc are in house, PRS.

    I'm sure Sullivan Group have many other clients and for places like that, last minute holiday shopping/shipping always seems to be a nightmare and a roll of the dice.

    Very cool of Shawn to look onto this while you all are closed. And while this particular transaction has zero to do with me, I appreciate the level dedication and quality of character you all seem to display regardless the magnitude of issues that get brought up...

    Bravo PRS!!!

    Now if you'll excuse me I have I have to go clean up, there seems to be a brown substance in the general vicinity of my nose :)

  7. #7
    Geezer wilerty's Avatar
    Join Date
    Apr 2012
    Location
    Syracuse, New York
    Posts
    305
    I ordered a Signature Club pullover just after Thanksgiving and got it within a week.
    Bill

    PRS Private Stock #3568
    PRS Swamp Ash Special
    Mesa Mark V combo
    Fishman Loudbox Artist

  8. #8
    Senior Member sleary's Avatar
    Join Date
    Sep 2012
    Posts
    672
    Not the first time Sullivan group have been like this. Prs needs a new partner, one which actually has good customer service.

  9. #9
    Name Manglin' Putz alantig's Avatar
    Join Date
    Apr 2012
    Posts
    2,084
    Ordered my Christmas hoodie about 10 days before, and it arrived before Christmas.
    Alan

    "I watched approximately 45 seconds of 'Rock Of Ages'. It was like getting punched in the soul." - Abby Krizner

  10. #10
    Member Whitecat's Avatar
    Join Date
    Apr 2012
    Location
    Surrey / London, UK
    Posts
    181
    Quote Originally Posted by sleary View Post
    Not the first time Sullivan group have been like this. Prs needs a new partner, one which actually has good customer service.
    I agree... the $51+ shipping and handling charge for Signature Club memberships in the UK is usurious and insulting...

  11. #11
    Junior Member dadoffive's Avatar
    Join Date
    Apr 2012
    Location
    Near Frederick, MD
    Posts
    68
    Shawn, anything?

  12. #12
    Senior Member vchizzle's Avatar
    Join Date
    Apr 2012
    Location
    WI
    Posts
    2,182
    Haven't had any problems with the Sullivan group.

  13. #13
    Senior Member themike's Avatar
    Join Date
    Apr 2012
    Posts
    1,770
    Ive always had good results with Sullivan Group - I also appreciate how well they pack their shipments.
    Paul Reed Smith 7 - S t r i n g A c t i v i s t | Fueled by P T C

  14. #14
    Junior Member dadoffive's Avatar
    Join Date
    Apr 2012
    Location
    Near Frederick, MD
    Posts
    68
    Well its the last day of 2012 and I still have nothing from them, nor contact. :-(

  15. #15
    chief Shawn@PRS's Avatar
    Join Date
    Aug 1985
    Location
    Stevensville, MD
    Posts
    3,431
    Unfortunately both PRS and Sullivan Group are shut down for the holidays and no one is able to access the database to determine the status of the order. We will look into it ASAP on Wednesday and I'll let you know as soon as I hear something.

  16. #16
    Junior Member dadoffive's Avatar
    Join Date
    Apr 2012
    Location
    Near Frederick, MD
    Posts
    68
    Shawn, I received your PM and responded.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •