Called Lindy Fralin pickups with a question about some old Ibanez pickups that I wanted to get fixed. Left a voicemail.
On my ride home, Lindy called me back. I thought that he was kidding, and it was a tech support guy, but it was Lindy himself. Very cool guy, we spoke for a little while.
After dealing with so many mega-corporate conglomerates daily for business, it was really cool and unexpected to get an actual phone call back from the owner of a company whose stuff I like.