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Thread: NRD!! (new reverb day)

  1. #1
    SuperD Boogie's Avatar
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    NRD!! (new reverb day)

    This is more of a "PRS fuggin' ROCKS" post than anything, but I thought I'd share my experience.

    The reverb in my Super Dallas died. Totally fried. So I yanked it from the chassis for an inspection and sure enough, a wire had separated from one of the chokes/coils.



    I shot an email over to customer support and within 30 minutes Mike took care of it.

    The replacement showed up a few days later and it's obvious that Belton/Accutronics corrected this flaw with a redesign...



    ...note the new connectors terminating the coil instead of direct connection to the windings taps? They obviously couldn't handle a lot of vibration.

    If you've ever wondered what PRS was using for reverb units, here's your answer!
    Massive kudos to Mike for simply taking care of the situation. The value-add to their products in the form of customer service is HUGE.
    Last edited by Boogie; 02-09-2013 at 02:14 PM.

  2. #2
    Yet another reason to go with PRS. Superb products, incredible customer service.

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