Page 3 of 3 FirstFirst 123
Results 41 to 58 of 58

Thread: Impact damage with guitar stand?

  1. #41
    Junior Member Jonniebravo's Avatar
    Join Date
    Jan 2013
    Location
    Grand Blanc,Michigan
    Posts
    24
    Lost for words perhaps .....
    I really believed you wouldn't be able to tell that a repair had been made. There were no indentations and the damage appeared under the finish. It looks like color or stain was applied then the tinted finish sprayed on. Considering the instrument is basically new and the repair was costly, i'd have to say i'm very disappointed. Also, there's now a scratch on the back of the guitar and cover plate that wasn't there when i shipped the guitar to PTC.....

  2. #42
    Senior Member Proxmax's Avatar
    Join Date
    May 2012
    Posts
    232
    thanks for that info!
    Bavarian Barbarian

  3. #43
    Recovering Bass Player ]-[ @ n $ 0 |v| a T ! 's Avatar
    Join Date
    Aug 1985
    Posts
    5,159
    Quote Originally Posted by Proxmax View Post
    pardon?
    Pardon what? If you have something to say to me, say it.

    Quote Originally Posted by Jonniebravo View Post
    Lost for words perhaps .....
    I really believed you wouldn't be able to tell that a repair had been made. There were no indentations and the damage appeared under the finish. It looks like color or stain was applied then the tinted finish sprayed on. Considering the instrument is basically new and the repair was costly, i'd have to say i'm very disappointed. Also, there's now a scratch on the back of the guitar and cover plate that wasn't there when i shipped the guitar to PTC.....
    I thought you were posting a happy thread when you added the pics. Clearly that isn't the case. I hope you and the PTC work it out.
    Last edited by ]-[ @ n $ 0 |v| a T ! ; 03-01-2013 at 09:42 PM.
    One Life

  4. #44
    Junior Member Jonniebravo's Avatar
    Join Date
    Jan 2013
    Location
    Grand Blanc,Michigan
    Posts
    24
    Thanks,I hope we can come to a better resolution as well.

  5. #45
    Senior Member Proxmax's Avatar
    Join Date
    May 2012
    Posts
    232
    Quote Originally Posted by ]-[ @ n $ 0 |v| a T ! View Post
    Pardon what? If you have something to say to me, say it.
    to me it doesn't look like new!
    Bavarian Barbarian

  6. #46
    Banned
    Join Date
    Apr 2012
    Posts
    1,496
    At what point in the thread did you and PTC agree that it was a non-warranty repair? At what point did you send it in? It appears, from the date the thread started, that you got it back very quickly.....and, I can clearly see evidence of the repair.

    I've had numerous opportunities to work with PTC on non-warranty touch up work....I've never been disappointed....you can never tell the guitar had any work done....and my repair/touch ups were much more involved than yours.

    I would be very curious to find out how this resolves.

  7. #47
    Junior Member Jonniebravo's Avatar
    Join Date
    Jan 2013
    Location
    Grand Blanc,Michigan
    Posts
    24
    As I was preparing for a gig a couple of days away, I looked the guitar over and noticed the damage which is posted here. I then contacted PTC and was ask to send photos. Over a week had past, so I called PTC and was told based on the photos I had sent, it was determined that it was impact damage from contact with my guitar stand(Hercules stand with foam at all points of contact) and that it wouldn't be warranty work and I would be charged for the work. I shipped the guitar out to PTC and the repair was done (quickly, which anyone would appreciate) and I received the instrument back yesterday. After I viewed the guitar I called PTC, waiting for a reply .....

  8. #48
    Senior Member vchizzle's Avatar
    Join Date
    Apr 2012
    Location
    WI
    Posts
    2,612
    Weird issue, never seen anything like it - with the stain seemingly gone and the V12 100% intact...
    repair looks slightly odd too, but even with the not so clear repair pics, it looks a little "off".

    Sorry about the issues, hope it gets resolved.

  9. #49
    chief Shawn@PRS's Avatar
    Join Date
    Aug 1985
    Location
    Stevensville, MD
    Posts
    3,899
    Do you really want to hash this out in public?

  10. #50
    Junior Member Jonniebravo's Avatar
    Join Date
    Jan 2013
    Location
    Grand Blanc,Michigan
    Posts
    24
    I would hope that no one or the form has been offended and my intent has never been to be disrespectful nor rude. Just searching for opinion, feedback and perhaps history and direction on how to have my beautiful guitar restored to its original condition. After receiving the guitar back, i assumed PTC felt the repair was fine. I'm sorry if i expected extraordinary results on my extraordinary guitar from PRS which i believe to be an extraordinary company. I'll not post again concerning the guitar and will await a resolve from PTC .... J

  11. #51
    Banned
    Join Date
    Apr 2012
    Posts
    1,496
    You have every right to post your concerns, and should not feel inhibited to do so.

  12. #52
    chief Shawn@PRS's Avatar
    Join Date
    Aug 1985
    Location
    Stevensville, MD
    Posts
    3,899
    No problem at all Jon. We can discuss the options publicly or privately, I'm fine with doing it either way. Thanks

  13. #53
    Something feels off here. I would love to know the PTC side of things.

  14. #54
    Junior Member Jonniebravo's Avatar
    Join Date
    Jan 2013
    Location
    Grand Blanc,Michigan
    Posts
    24
    PTC indicated that the wood had been crushed and a spot repair is what was performed. I should have asked for more details when we discussed the initial repair because i believed the guitar would look like new. PTC offered to strip the finish completely down then refinish for half the initial cost of this repair. I'm going to leave the guitar as is and replace the control cover plated myself. I appreciate PTC responding and explaining the details. Also, thanks for the offer..... Jon

  15. #55
    Junior Member
    Join Date
    Feb 2013
    Posts
    16
    Quote Originally Posted by docbennett View Post
    You have every right to post your concerns, and should not feel inhibited to do so.
    I completely agree.

    Quote Originally Posted by Jonniebravo View Post
    PTC indicated that the wood had been crushed and a spot repair is what was performed. I should have asked for more details when we discussed the initial repair because i believed the guitar would look like new. PTC offered to strip the finish completely down then refinish for half the initial cost of this repair. I'm going to leave the guitar as is and replace the control cover plated myself. I appreciate PTC responding and explaining the details. Also, thanks for the offer..... Jon
    Jon I hope you didn't feel bad about posting at any point in time. Your experience does nothing but help other PRS owners by providing them with knowledge, which makes us all the better for it. I for one, have learned so many things about caring for my new, first PRS which is on its way, and some of the things that are and aren't covered under warranty. Also, if I were you I probably would have done the same thing - turn to the forums and see what other PRS owners' experiences were like, and learn what I could from their history and knowledge. Nothing wrong with that at all, and should be what the forums are all about.

    Shawn@PRS, I hope you weren't offended by him posting...because I myself, as a soon-to-be brand new PRS owner, learned a lot from reading this thread.

  16. #56
    Junior Member Jonniebravo's Avatar
    Join Date
    Jan 2013
    Location
    Grand Blanc,Michigan
    Posts
    24
    Thanks .... J

  17. #57
    chief Shawn@PRS's Avatar
    Join Date
    Aug 1985
    Location
    Stevensville, MD
    Posts
    3,899
    Quote Originally Posted by lastemperor7 View Post
    Shawn@PRS, I hope you weren't offended by him posting...because I myself, as a soon-to-be brand new PRS owner, learned a lot from reading this thread.
    Not offended at all, we all can speak openly and honestly here.

  18. #58
    I could be completely wrong but is there any chance the guitars are so new, that they just haven't fully cured yet to a point where resting the weight of the guitar on those points could mar it up? Just a thought I had.

    Either way I feel for you man because your still kind of on your honeymoon with those things. I know how that is, and we like our PERFECT guitars during that time. It's not until the first bumps and bruises that we need learn to live and even love these "characteristics".

    Not to derail the thread but I put a nice finish gouge in my new custom 22 just a few days ago. I screamed a bad word and then relaxed and played the hell out of it!!

    I hope everything gets resolved for you man. Keep us updated.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •