I've called the tech center. I purchased a PRS and it was missing some small accessories. One of them being the tremelo arm.

I purchased the guitar via musiciansfriend and i'm getting the run around for a replacement since my order did not ship with it. I have 2 PRS dealers close to me and neither
carry that tremolo arm ACC-XXXX. I have an ACC-4015 that i bought to see if it was a direct replacement and its not. I need a different part#.

Has anyone else experienced missing parts with their guitar? I don't think getting a replacement should be this much trouble.