thats very cool. theres no doubt in my mind that he still likes to tinker with guitars.
Great story, shining example.
I saw ten thousand talkers whose tongues were all broken...
Awesome thread! That much more proud to play a PRS!
Thats prs customer service at its best. I wonder if Mr Smith gets his hands dirty on the production line when he gets sick of answering the phone.
I am not a luthier but i am in my own workshop.
sorry but this is me, tryin' to look serious and not smile..it was a guitar that i was lookin at and when i tested it no sound he he..thought it was the cable, amp perhaps he he..when he said " i need a work bench, solderin' iron..man you guys should have seen how fast the GC employees moved when he asks for stuff to fix the guitar..i was just really really impressed. i mean talk about personally fixing a guitar, not a new one, a used one..before i left he approached me and shook my hand and thank me.. some of the GC guys told me i should keep the guitar , keep it somewhere this is what i said to the guy and to paul smith " the first thing i would do is to remove the back plate that he signed.. so i can play the crap out of the guitar..coz that's what these guitars are made for.. as soon as I got home I cranked my MAZ Jr..and the guitar is still resonating the day after.
[QUOTE=markie;74305]I love seeing a Business Owner getting his hands dirty. We should all learn something from this. These are the sort of things that make people want to work hard for PRS. Paul could have said: Send it back to us & we'll fix it. I personally subscribe to the theory that you are never above getting your hands dirty.
Amen to that Markie. I have always known people in my field that say "I dont do that". Usually, involving something that an entry level person would be assigned to. I do whatever, as long as the job gets done right and I get a nice paycheck.
Awesome story. Paul's good like that. It's one of those things that makes us believe in PRS as a company and makes you feel part of the PRS family.
I looked up where Emeryville is. That's right down the street from where my brother lives. He's just off Piedmont in Oakland.