I am NOT going to name the company involved in this post, only using the story to illustrate one reason why I think so highly of PRS Guitars. I can't even begin to imagine this happening at PRS.
One another forum dedicated to another brand of guitars, there was a post referring to yet another brand of guitars and problems with their custom orders. The big one was a guitar that was built using a fretboard with one scale length and a fret layout for a differenct scale length, the result being a guitar with 23 frets. Another guitar had the pickup routs in the wrong place, the bridge out of line and the strap pin in the wrong spot. Plus no truss rod cover. This is on custom order guitars with a multi-year wait.
I can't imagine PRS allowing something like this to go out the door, and if it did happen, I can't imagine them not making it right. I get that mistakes happen. It's how those mistakes are handled that makes the difference.
So, here's a big thanks to all the caring PRS employees!