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Thread: Nice PRS owner and company experience to share

  1. #1
    Junior Member polara's Avatar
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    Nice PRS owner and company experience to share

    So last week I ordered a new vibrato arm from PRS, as the CE24 I bought came without one. I asked for 3-day shipping to have it in time for a show Thursday.

    The package arrives. Inside are... a set of the locking screws for tuners.

    No vibrato arm. Hmmmm.

    I check the packing slip and while the ENVELOPE was addressed to me, the order number was one off, and the screws were to go to someone in California. I call PRS and after some talking I say don't worry about sending me a UPS return envelope and all that: I'll just pack the screws and send them to the guy.

    So I do that. In the meantime the folks at PRS were fine with priority overnighting me another vib arm for my show.

    Today I get a thank you card from the guy in California, "From one PRS player to another."

    It was just a nice accidental transaction, with company and customers all being pretty cool and no one getting too caught up in official protocols. Made my week a little better!

  2. #2
    Senior Member gush's Avatar
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    That's the way it should be!

  3. #3
    Senior Member jfb's Avatar
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    Right on!
    Plank Owner

  4. #4
    Senior Member 11top's Avatar
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    Yep, they're the good guys.
    Sh*tter's full

  5. #5
    You bet!
    If something is too hard to do, then it's not worth doing. You just stick that guitar in the closet next to your short-wave radio, your karate outfit and your unicycle and we'll go inside and watch TV.
    -- Homer J. Simpson

  6. #6
    chief Shawn@PRS's Avatar
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    very cool of him and you!

  7. #7
    Senior Member Rango's Avatar
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    Cool story!

  8. #8
    Happy Egads's Avatar
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    What a community! I don't know if I've said it lately, but I love this place!

    Of course I was joking...I say it every frickin' day!

  9. #9
    Senior Member sergiodeblanc's Avatar
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    Bangin'

  10. #10
    Senior Member veinbuster's Avatar
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    Nice.

  11. #11
    Carvin Striations cwhenke's Avatar
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    Great story. I love hearing that there are still decent people out there who do cool stuff just cause that's what you're supposed to do.
    Too many and never enough...

  12. #12
    Senior Member Michael B's Avatar
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    Very cool!
    2010 Black cherry 10 Top Tremonti-signed by Tremonti Modded by PTC DGT frets
    2010 Mira Vintage Mahogany-Dragon 1 pup in bridge
    2012 Faded Blue Jean Burst 10 Top Tremonti
    2012 PRS Tremonti Custom SE Grey/Black PRS Phase 2 tuners, Mannmade 2000NOS Trem,Refret with DGT frets at PTC, USA nut, PRS USA pots and knobs

  13. #13
    Junior Member
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    Where is the "like" button?

  14. #14
    Senior Member
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    Definitely a great group of people...It's a shame the Experience is only 3 days...barely enough time to chat with all these awesome folks!!

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