So last week I ordered a new vibrato arm from PRS, as the CE24 I bought came without one. I asked for 3-day shipping to have it in time for a show Thursday.
The package arrives. Inside are... a set of the locking screws for tuners.
No vibrato arm. Hmmmm.
I check the packing slip and while the ENVELOPE was addressed to me, the order number was one off, and the screws were to go to someone in California. I call PRS and after some talking I say don't worry about sending me a UPS return envelope and all that: I'll just pack the screws and send them to the guy.
So I do that. In the meantime the folks at PRS were fine with priority overnighting me another vib arm for my show.
Today I get a thank you card from the guy in California, "From one PRS player to another."
It was just a nice accidental transaction, with company and customers all being pretty cool and no one getting too caught up in official protocols. Made my week a little better!