As I may have mentioned, my PRS amp has been back at the factory for some lovin' and attention. Some persistent problems with the reverb needed attention. Matt at customer service took great care of the situation and has been fantastic for all of my silly questions and technical mutterings. It was even more amazing when I got to speak directly with Doug Sewell about the Super Dallas and some of the existing 'secret' mods that it has. He personally inspected my amp deduced the situation and offered to fix it for me right there and then...15 minutes before the Grissom demo (for which he's also on stage). Of course I wouldn't let him, but the effort was exemplary.
On Monday, I got a mysterious call from a Maryland phone number. He introduced himself as Brandon and explained what was wrong with my amp, that it had been repaired, and would ship back to me today. He then said, "Paul is here to sign your amp and wants to know if you're happy with how it sounds or if you'd like some adjustments made." I said, "you point a finger sternly at him and tell him that I LOVE my amp and not to change a thing!" He responded,"I'll tell him you like it as it is." Perhaps he didn't want to poke his boss in the chest, indignantly.
I wanted to go on record to say that despite needing a little work at the factory, not only is the amp phenomenal, but the care PRS took - including Doug Sewell and PRSh - is way above and beyond the call of duty. Oh, and I'm not the original owner of the amp. Try getting that anywhere else.
Today it arrived! B) And to answer your question, yes, they actually ship their amps upside down. Seems to put less stress on the tubes and other guts. The reverb is back to tip-top shape and works perfectly. Mission accomplished.
Both Doug and Paul signed it for me, as well. When I visited my baby at PRS during the Experience, Doug had already signed it. After the work was complete, they tracked down Paul and finished the job, just before calling me. That was pretty cool.
This is also the debut of my NACD. The PRS covers are very high quality (go figure) nylon with high density padding. There's even a stretch velcro band on the bottom to keep it on. The embroidered signature is classy, too. And since I didn't have to pay for shipping, it was less than every other cover I've seen. The inside is soft microfiber stuff, almost like velvet.
Then to top it off, I swapped the speaker out of my 1x12 cab back to the ET65. I'm amazed at how much top end is shaved off by this speaker. After spending so much time with Martysnarf's PRS 1x12 with the same speaker, I'm convinced that it's one of the best out there right now.
It was a good day.