Echoing what Bob said - Ive had tons of work done by the PTC and would never think twice. Ive listerally had instruments completely built into new instruments by them and others changed so dramatically appearance wise youd never recognize them and ever time has been a pure pleasure. When they quote you things its because they believe it is whats best for the instrument because at the end of the day, it CANNOT leave the work bench without looking like a new PRS. Their standards are high so why it may seem like they are trying to have a larger job done instead of a spot repair, theyre actually doing it for QC reasons. There are plenty of qualified repair techs and luthiers out there so dont ever feel like PTC is the only option, but know that when they do work - they freakin' nail.