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Thread: Customer Service is...

  1. #1
    Member dmatthews's Avatar
    Join Date
    Apr 2012
    Vancouver, B.C. Canada

    Customer Service is...

    Let's just say that my experience has been top notch.
    Matt King ROCKS!
    Just sayin'
    2001 PRS McRosie Violin Amber Sunburst Abalone birdies
    2008 PRS Mira Vintage Orange with old MOP birdies
    2009 PRS 305 Tri Colour Burst
    2009 PRS SE ONE autographed by Dweezil Zappa
    2011 PRS H combo amp

  2. #2
    Junior Member tmac65's Avatar
    Join Date
    Apr 2012

    Re: Customer Service is...

    I agree.
    PRS Custom 24 Fender SRV Strat Fender Clapton Strat Gibson LP Studio Parker Fly Deluxe
    Egnater Tweaker Wampler Pedals
    I don't have a playing style unless you consider "freakin' hack" a style.

  3. #3
    Large Member
    Join Date
    Apr 2012

    Re: Customer Service is...

    All of my customer service issues for the last eight years have been handled by Shawn Nuthall. I have always been treated extremely well by Mr. Nuthall.

  4. #4
    Occasionally Onery Member CantankerousCarl's Avatar
    Join Date
    Apr 2012

    Re: Customer Service is...

    +1 for Matt King - he sent me schematics for my SE EG (couldn't find them on the web site) same day, and helped me out alot with my recent inquiry about my Mira.
    1990, 91, & 92 CE24s | 1991 CU24 | 2000 CU22 Semi-Hollow | 2003, 04 & 05 SE EGs
    2008 SE Semi-Hollow Soapbar | 2011 CU24 GC Throwback | 2012 Signature Limited x2
    2013 408 Brazilian | 2013 Paul's Guitar | 2013 Hollowbody II | 2013 CU24
    2013 CU24 Swamp Ash Limited | 2013 XPRS 408 Semi-Hollow | 2014 CU24 Semi-Hollow
    2015 S2 Vela | 2015 SE Standard 24

  5. #5
    Senior Member AP515's Avatar
    Join Date
    Apr 2012

    Re: Customer Service is...

    I have been well served by both Mr.'s Nuthall and King since '06. It's nice when you can email a manufacturer and get an answer back in a day or two. PRSH must know how important it is to keep a good customer and he shows it by having good service people. Thanks people.
    1988 CE24, 1995 CE22, 2000 SC, 2003 Standard 22, 2003 Cu24 AP, 2006 Cu24 AP, 2006 SC AP, 2007 CuRo22, 2010 Mira
    2007 SE Soapy 2, 2010 SE 25th Anni Cu24, 2012 SE Bernie, 2013 SE Angelus Custom

    PRS 2 channel "H", PRS SE50, Mesa RectoVerb, Mesa Lonestar, Fender HRD

  6. #6
    Bridge constructor MykeWright's Avatar
    Join Date
    Apr 2012

    Re: Customer Service is...

    I guess here's the place to say a big thank you to Gavin Mortimer at Headline Music, the UK PRS importers/distibuters. Not had much need to call them but the service was 1st class when I did.
    2Tek'd to the MAX

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