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Thread: Customer Service is...

  1. #1
    Member dmatthews's Avatar
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    Apr 2012
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    Vancouver, B.C. Canada
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    95

    Customer Service is...

    EXCELLENT!!!
    :mrgreen:
    Let's just say that my experience has been top notch.
    Matt King ROCKS!
    Just sayin'
    8-)
    2001 PRS McRosie Violin Amber Sunburst Abalone birdies
    2008 PRS Mira Vintage Orange with old MOP birdies
    2009 PRS 305 Tri Colour Burst
    2009 PRS SE ONE autographed by Dweezil Zappa
    2011 PRS H combo amp

  2. #2
    Junior Member tmac65's Avatar
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    Apr 2012
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    29

    Re: Customer Service is...

    I agree.
    PRS Custom 24 • Fender SRV Strat • Fender Clapton Strat • Gibson LP Studio • Parker Fly Deluxe
    Egnater Tweaker • Wampler Pedals
    I don't have a playing style unless you consider "freakin' hack" a style.

  3. #3
    Large Member
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    142

    Re: Customer Service is...

    All of my customer service issues for the last eight years have been handled by Shawn Nuthall. I have always been treated extremely well by Mr. Nuthall.

  4. #4
    Occasionally Onery Member CantankerousCarl's Avatar
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    Apr 2012
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    258

    Re: Customer Service is...

    +1 for Matt King - he sent me schematics for my SE EG (couldn't find them on the web site) same day, and helped me out alot with my recent inquiry about my Mira.
    MD: 1990, 1991 & 1992 CE24s, 1993 STD24, 2011 CU24 Throwback, 2012 Siggy (Trem)
    SEs: 2003 EG, 2009 Semi-Hollow Soapbar x2, 2010 Santana, 2012 CU24, 2012 Korina One, 2012 245
    Amps: Boogie Express+ 5:50C, H&K Tubemeister 18C

  5. #5
    Senior Member AP515's Avatar
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    Apr 2012
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    Re: Customer Service is...

    I have been well served by both Mr.'s Nuthall and King since '06. It's nice when you can email a manufacturer and get an answer back in a day or two. PRSH must know how important it is to keep a good customer and he shows it by having good service people. Thanks people.
    1958 Martin 0-15
    1988 PRS CE24
    1995 PRS CE22
    2000 PRS SC
    2004 Heritage H150
    2006 PRS Cu24 AP
    2006 PRS McRosie
    2007 PRS CuRo22
    2007 PRS SE Soapy 2
    2010 PRS SE 25th Anni Cu24

    Mesa Single RectoVerb
    Mesa Lonestar
    Fender Hot Rod Deluxe
    Peavey Classic 30

  6. #6
    No Longer Here MykeWright's Avatar
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    Apr 2012
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    Re: Customer Service is...

    I guess here's the place to say a big thank you to Gavin Mortimer at Headline Music, the UK PRS importers/distibuters. Not had much need to call them but the service was 1st class when I did.
    2Tek'd to the MAX

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