Welcome to the Paul Reed Smith Guitars Customer Support Center. As part of our continuing effort to keep our customers informed and up to date, this portion of our website is designed to assist you with information on all PRS instruments. In the Customer Support Center you will find technical specifications, troubleshooting tips and other useful tools to better inform you on most of our products. Thanks for taking the time to read this and we hope it helps.

Introducing the PRS Tech Center

The PRS Tech Center

In response to numerous customer requests, PRS is pleased to officially launch the PRS Tech Center (PTC) to provide factory repairs, set-ups, electronics upgrades, finish touch-ups and other services to the PRS family of players.

The PTC staff are all highly skilled PRS craftsmen with many years of experience working in the Paul Reed Smith factory. Our knowledge encompasses all aspects of guitar construction and repair. No outside contractors are used for PRS factory repairs. Only PRS guitars will be accepted by the PTC. Guitars from other manufacturers cannot be serviced at our facility.

Click here for more information on the PRS Tech Center