Explore the resources below to download technical drawings and documents and find answers to our most frequently asked questions.
If you need additional assistance, our Customer Support team is here to help.
Monday – Friday
9AM – 4PM ET
Email us: [email protected]
Call us at 410-643-9970
The PTC provides factory repairs, set-ups, electronics upgrades, finish touch-ups and other services to the PRS family of players.
The PTC staff are all highly skilled craftsmen with many years of experience working in the PRS factory. Their knowledge encompasses all aspects of guitar construction and repair. No outside contractors are used. Only PRS guitars will be accepted by the PTC. Guitars from other manufacturers cannot be serviced at our facility.