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Frequently Asked Questions

Can I have a guitar custom-made for me? Can I order a guitar with a color or option that doesn't appear on the website or catalog?

Colors and options available on production models are shown on the PRS website and catalog. For requests containing options or colors not shown on the website of catalog, we offer our Private Stock department. Through our Private Stock department, we can custom-build a guitar to your exact specifications. For more information on pricing, options and delivery dates, please contact your local PRS dealer.

CITES Regulations For The Importation And Exportation Of Rosewood Effective January 2, 2017

Over the past few decades, CITES has had a limited impact in the musical world. One of the main controls of CITES that involved musical instruments was that of Dalbergia nigra (Brazilian Rosewood). This was listed as a CITES appendix i controlled species on June 11t​ h​, 1992, making it illegal to harvest D. nigra after this date and requiring export (and sometimes import) permits for the life of any finished goods which used it. On Jan 2n​d​, 2017 we saw a genus wide listing of CITES ii controlled Dalbergia. That meant, all rosewood (and Bubinga) was placed on the CITES ii appendix and although it did not make harvesting the rosewood illegal, it did require permits for any commercial export/import of raw materials or finished goods made from Rosewood or Bubinga.

After a proposal passed at the Conference of Parties (tri-annual CITES conference) in August of 2019 which exempted finished musical instruments, finished musical instrument parts and finished musical instrument accessories, the music industry was granted relief from CITES ii rosewood regulations for “finished” products. As of the implementation date of November 26th, 2019, most CITES management authorities around the world have adopted this exemption but there are a few exceptions (Hong Kong for example). It is always necessary to verify the CITES regulations of the specific countries any exports or imports are going to.

PRS Guitars strongly encourages consumers to utilize the many informative documents set forth by governing agencies around the world. US Fish and Wildlife, for example, has a well-maintained website which has proven useful with specific questions pertaining to individuals unique situations.

USFWS website pertaining to CITES info can be found here:​ ​https://www.fws.gov/international/cites/
Frequently asked CITES questions can also be found on the CITES website:​ ​https://cites.org/eng/resources/faq.php

How can I become an authorized PRS Dealer?

Please email PRS Guitars with the following information: a description of your store, store location, a list of other brands you currently stock and your one year sales projection for PRS products. Please note that you must have an existing retail location; PRS does not authorize exclusively online dealerships.

How do I obtain warranty service for my instrument?

Your guitar/amplifier is warranted through the authorized dealer from which it was purchased. If you are the original owner and are experiencing problems that you feel are warranty related, please contact your authorized PRS dealer immediately. Your dealer can evaluate the instrument, and if need be, they can assist you in sending the guitar back to PRS for further evaluation.

If your dealer is not local to you, you may ship your guitar/amplifier directly to PRS for warranty evaluations ONLY after you obtain a Return Authorization number from PRS Customer Service. You will be responsible for one-way shipping charges to PRS, and PRS will be responsible for return shipping charges.

Click here for more warranty information

I ordered a guitar from my local authorized PRS dealer, when can I expect delivery?

Lead times can vary for new orders depending on the wood configuration, features, options and backorder for existing orders. Your dealer can provide you with the most up-to-date information on when your guitar is expected to be completed and shipped. They are able to speak directly to their PRS sales representative for the most accurate delivery information. ​Further, since all PRS dealers have confidential accounts with us, it would be unethical for PRS Guitars to breach confidentiality by sharing private transaction information with individual consumers.

My guitar’s hang-tag/COA is missing; can I have a replacement made?

Hang-tags or Certificates of Authenticity are one-of-a-kind, signed documents that cannot be replaced under any circumstances. The original tag or certificate is shipped with each guitar, and it must be supplied by your dealer at the time of purchase. For Private Stock instruments ONLY, if you are the original owner with proof of purchase from an authorized PRS dealer, you can request a replacement letter through your authorized PRS Private Stock dealer. PRS Guitars will issue a COPY of the Private Stock letter for your guitar to that dealer for a fee of $50.00. Letters will not be issued for used instruments under any circumstances.

My instrument is in need of repair. Where can I take it for service? Can I send it to PRS?

Your local PRS dealer is usually the best place to start. Many repair issues can be resolved by simple adjustments to the nut, bridge, or truss rod. Alternatively, we do offer repair services at the PRS factory through the PTC (PRS Technical Center). The PTC accepts warranty and non-warranty repairs, refinishes, pickup and electronics swaps and set up work. For more information on the PTC, ​click here​.

What are the sizes of my guitar’s adjustment wrenches?

PRS Patented Trem Models (Private Stock/Core): Tremolo Arm Screw & Tremolo Saddle Screws = .050” hex wrench

All Models: Adjustable Stoptail Bridge Screws = 1/16” hex wrench

Molded PRS Patented Trem Models (CE (2016 – present), S2 Series, SE Series): Tremolo Arm, Saddles = 1.5 mm hex wrenchSE Series Models: Non-adjustable Stoptail Bridge Screws = 1.5 mm hex wrench

What do the pickup names mean?

For pickups with numbers for names, the first digits represent the year of inspiration and the last two digits represent the year PRS introduced the pickup. For example, a 58/15 pickup is a 1958 inspired pickup introduced in 2015.

What is a 10 top?

A very small percent of the maple trees cut in North America are actually figured. To make “10-Top” status, a PRS top must have clearly defined figure across its entire top with no “dead” spots. A guitar designated as a 10-Top will usually have a small “10” written or stamped on the back of the headstock in the upper right corner.

What type of finish does PRS use on CORE guitars?

From 1985 – 2019, PRS used a polyester basecoat and an acrylic topcoat. During 2019, we started to transition to a nitrocellulose over CAB (catalyzed acrylic) finish. This was a flying change that was slowly worked into production. If your guitar was made during 2019, we cannot accurately determine the exact finish used on your instrument, so it is best to treat it as you would any other nitrocellulose finish and avoid long term contact with leather, rubber, and vinyl. Guitars produced in 2020 and beyond have the nitro over CAB finish.

Why does it take so long to build a Core Guitar?

We are not willing to sacrifice our high quality standards in order to churn out guitars at a quicker pace. Currently the demand for our products has outpaced our manufacturing capacity. We are working on ways to implement positive changes within our production line to deliver products as quickly as possible, without jeopardizing our uncompromising standards.

Will Paul sign my guitar?

Paul Smith personally plays and signs every Private Stock that leaves the factory. Due to production constraints, Paul is unable to sign guitars while in production at the factory. However, Paul will be happy to sign your guitar at one of his many appearances or events.

Will PRS sponsor my special event or donate to my charity/charitable cause?

Thank you for your passion and the work you do for our community. We are humbled you would consider us for a donation request. We would like to advise you that PRS Guitars’ flagship charity is the Johns Hopkins Sydney Kimmel Comprehensive Cancer Center “Living with Cancer Program”. Since 2000, PRS Guitars has raised more than $5 million for the Living with Cancer Resource Program at Johns Hopkins Kimmel Cancer Center in Baltimore MD. The Living with Cancer Resource Program offers supportive care programming and education to cancer patients and families at Johns Hopkins, all free of charge. Outside of that cause, we do try to help where we can and when our resources permit. If you have a cause or event that you would like us to consider, please submit the fill out this form:

PRS Charitable Donation Request Form

How long will it take to get a response?

Donation requests are reviewed twice monthly. Notifications of outcome will be sent within 5 working day of that time.

Can I call about the status of my request?

We do not accept phone calls requesting information on status of donations.

Why would my request be declined?

We have a limited number of resources available for philanthropic causes, and unfortunately, as much as we would like to, we cannot help every organization that submits a request.

Please note, we do not support organizations with political affiliations or that are raising funds for a political party or politician.

If we have received a donation in the past, will it automatically be approved again (and vice versa)?

No. Each submission will be reviewed independently.

​What is the difference between a 10 top and an Artist Top?

Artist package is the next step up from 10 Top. Artist Package maple tops feature a greater depth of curl and/or more amount of curl while not quite being a Private Stock grade top. Artist Package also includes other upgraded features and options.

​What is the nut material on a PRS Guitar?

S2 and most Core models utilize a proprietary synthetic nut material which incorporates bronze shavings. Many of our vintage inspired models feature a bone nut. The nut material provides and amazing balance of tone, durability and tuning stability.