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Frequently Asked Questions

How do I obtain warranty service for my instrument?

Your guitar/amplifier is warranted through the authorized dealer from which it was purchased. If you are the original owner and are experiencing problems that you feel are warranty related, please contact your authorized PRS dealer immediately. Your dealer can evaluate the instrument, and if need be, they can assist you in sending the guitar back to the PRS factory for further evaluation.

If your dealer is not local to you, you may ship your guitar/amplifier directly to PRS for warranty evaluations ONLY after you obtain a Return Authorization number from PRS Customer Service. You will be responsible for one-way shipping charges to PRS, and PRS will be responsible for return shipping charges.

Click here for more warranty information

My dealer did not give me my guitar’s tremolo arm, warranty card, adjustment tools, etc. Can you send me these items?

 We offer many replacement parts including trem arms and wrench kits through our accesories shop. If you did not receive these items with the purchase of your new guitar, please contact your dealer to obtain replacements.

My guitar’s hang-tag/COA is missing; can I have a replacement made?

Hang-tags or Certificates of Authenticity are one-of-a-kind documents that cannot be replaced under any circumstances. The original tag or certificate is shipped with each guitar, and it must be supplied by your dealer. For Private Stock instruments ONLY, if you are the original owner with proof of purchase from an authorized PRS dealer, you can request a replacement letter through your authorized PRS Private Stock dealer. PRS Guitars will issue a COPY of the Private Stock letter for your guitar to that dealer for a fee of $50.00. Letters will not be issued for used instruments under any circumstances.

Can I send my guitar to the factory for repair/restoration?

Yes. Paul Reed Smith Guitars proudly introduces the PRS Tech Center (PTC). PTC accepts non-warranty repairs, refinishes, pickup swaps and alterations on a fee basis. For more on the PTC, click here.

What are the names of the birds inlayed on the fretboard?

Starting from the nut the birds are:

Peregrine Falcon
Marsh Hawk 
Ruby Throated Hummingbird 
Common Tern 
Coopers Hawk 
Kite 
Sparrow Landing 
Storm Petrel 
Hawk Landing 
Screech Owl On A Branch (24-fret models only)

names of prs birds

I ordered a guitar from my local authorized PRS dealer, when can I expect delivery?

Your dealer can provide you with the most up-to-date information on when your guitar is expected to be completed and shipped. They are able to speak directly to their PRS sales representative for the most accurate delivery information.

What is a 10 top?

A very small percent of the maple trees cut in North America are actually figured. To make "10-Top" status, a PRS top must have clearly defined figure across its entire top with no "dead" spots. A guitar designated as a 10-Top will usually have a small "10" written on the back of the headstock in the upper right corner. Some of our earlier guitars have the "10" stamped into the finish in the same position.

What are the sizes of my guitar’s adjustment wrenches?

PRS Patented Trem Models (Private Stock/Core): Tremolo Arm Screw & Tremolo Saddle Screws = .050” hex wrench

All Models: Adjustable Stoptail Bridge Screws = 1/16” hex wrench

Molded PRS Patented Trem Models (CE (2016 – present), S2 Series, SE Series): Tremolo Arm, Saddles = 1.5 mm hex wrench

SE Series Models: Non-adjustable Stoptail Bridge Screws = 1.5 mm hex wrench

I own a PRS, how much is it worth?

Determining the value of a used guitar is dependent on many factors such as condition of the instrument, demand, and rarity. As a manufacturer, PRS Guitars does not recommend values for used instruments. Information on the collectability and/or value of used instruments can be obtained from such sources as The Orion Blue Book, The Blue Book of Electric Guitars, or Vintage Guitar Magazine’s Buyer’s Guide.

What kind of finish does PRS use?

Most of our instruments have been finished with a polyester basecoat and acrylic urethane topcoat. We also use a nitrocellulose finish on some models, including our Satin finished guitars and many of our Private Stock instruments. Regardless of the finish used, the goal is to always have a hard, thin, clear finish to promote the best tone, look and feel.

What year was my guitar made?

Please see our Product Identification page to determine the year in which your guitar was made.

Can the PRS/LR Baggs Piezo system be added to my Hollowbody guitar?

Yes. Please contact PTC for pricing.

Please keep in mind that the Piezo system cannot be added to solid body or semi-hollow instruments.

Can bird inlays be added to a fretboard that currently does not have birds?

The PTC can remove the existing fretboard and replace it with a bird inlayed fretboard.. Please contact the PRS Tech Center for pricing.

Does PRS offer factory tours?

Yes. Tours are open to the public but an appointment is necessary.

Please click here for more information.

Does PRS sell replacement guitar necks and bodies?

While replacement necks and bodies are not available through PTC,  we do have the ability to fix almost any damage your guitar may have sustained. For more information on the PTC, click here.

Could I replace my vintage-style tuners with PRS Phase II locking tuners?

The Phase III tuners are not a direct replacement for any of the tuners we’ve used in the past. You can replace original tuners with Phase III tuners, but the mounting holes from the original tuners will not be used or covered and two new holes will need to be drilled. Phase III tuners also require the grommet to be pressed into the face of the headstock.

It is not possible to retrofit Phase III tuners onto 12-string or 7-string instruments.

Can I purchase a guitar directly from PRS?

PRS Guitars is a guitar manufacturer that distributes guitars through a dealer/distributor network. We do not sell instruments directly to the retail market. Any information regarding current pricing and availability of our instruments, including custom-built Private Stock instruments can be obtained from your local authorized PRS dealer or International Distributor.

What steps should I take to maintain my PRS instrument?

Please visit our Care and Maintenance page for more tips and information on how to care for your PRS guitar.

S2 Frequently Asked Questions

What does S2 stand for?

S2 stands for "Stevensville 2." When developing this series, it became apparent that we would have to run these guitars through a dedicated line, so we tooled up a manufacturing line that runs parallel to our Core line in our Stevensville, Maryland, USA shop. 

How were you able to come to market in this new price point without sacrificing quality?

When designing, sourcing, and building the S2 Series, we were encouraged and excited to build quality instruments that were both inspired by our Core line but also truly new for PRS. The ability to bring these new guitars to market while maintaining our strict quality standards and meeting a new price point was achieved through both the design of the instruments and the design of manufacturing process.

Here are a few design details and new manufacturing processes:

Body Carve: S2 Series instruments have a beveled carve as opposed to a violin-style carved top. This allows us to start with a smaller (thinner) piece of wood and streamlines our sanding procedures. 

Scale Length and Neck Shape: The S2 Series was introduced with a single scale length and neck option – 25" Pattern Regular. This helped simplify the manufacturing process, in part, by reducing required inventory levels on the shop floor.

Neck construction: On the PRS S2 series, the neck begins with a quartersawn mahogany neck blank. That blank is cut, the headstock is scarfed, and the heel is built up using a plain splice. (A scarf joint is made up of two pieces of wood that are cut at complementary angles and glued together. A plain splice is a joining of two pieces of wood in the same line). This construction method allows us to start with a smaller amount of raw materials, and the increased glue surface area results in a very strong joint. In addition to this technique, we also fret and radius the fretboard before joining it to the neck, which results in a very efficient, cohesive manufacturing process that creates a durable, comfortable, playable neck.

Finish: For our high-gloss guitars, we have updated our Core finish process to now include the S2 Series. By streamlining our processes into a single set of operations, we are able to gain efficiencies that we can pass on to our customers. The S2 satin finish process eliminates many of the steps required to achieve a high-gloss finish, which is an efficiency we are again able to pass on to our customers. Pickguard Assemblies: Many S2 Series models feature pickguards (or scratch plates). This helps streamline our Final Assembly processes.

What hardware and electronics are used on the S2 Series?

BRIDGES

PRS Patented Tremolo, Molded: In 1984, Paul Reed Smith received a patent for our proprietary tremolo bridge. By molding (as opposed to machining) the bridge, we are able to keep all the functionality of the tremolo at a more affordable price. PRS Adjustable Stoptail: The PRS Adjustable Stoptail bridge incorporates individually adjustable saddles, allowing for ease of intonation when using non-standard or heavier gauged strings.

PRS Plate Style: This bridge harkens back to Paul's early designs and traditional bass plate-style bridges, but is top-loading for easy restringing. Like the bridge found on Paul's Guitar and some Private Stock models, PRS's new plate-style bridge features brass saddles and an aluminum plate for maximum tonal sustain.

Bigsby B50: Bigsby tremolos deliver iconic vibrato sounds while adding a truly unique aesthetic to the instrument. 

TUNERS

PRS Low Mass Locking Tuners are a proprietary tuner that is highly reminiscent of our Phase II locking tuner. They are closed back and follow many of Paul Smith's "tweaks" including unplated brass shafts and specially–configured internal construction. The locking mechanism itself is identical to the one used on our Core guitars, which helps the guitar stay in tune.

PICKUPS

The S2 Series features "S" Series Pickups. "S" Series pickups were meticulously designed at PRS to match the tone of the pickups wound here at our Stevensville, Maryland factory.

Will standard size humbuckers (such as 57/08’s) fit my S2?

Yes. All S2 humbuckers are standard size and can be replaced with other standard sized humbuckers.

Can I outfit my tremolo-equipped S2 with the PRS Patented Machined Tremolo?

Yes, the PRS Patented Machined Tremolo (used on our Core guitars) will fit your S2 model. Please note you will also want to replace the six fulcrum screws at the same time.

Can I outfit my S2 with PRS Phase III tuners?

Phase III tuners are not a direct replacement for the S2 tuners. Phase II tuners will work on your S2, as they have a hollow nut which can screw into place.